UXPressia
Sacramento, California, United States
What it is
UXPressia is a customer experience mapping and management platform for organizing journey maps, personas, service blueprints, and other CX assets. Its tools also cover impact mapping and CX Chunks. Teams can collaborate on journey maps and personas in real time or asynchronously, and templates are available for journey maps, impact maps, service blueprints, and personas. AI features can generate journey maps and personas, import maps from images, chat with personas, and produce workspace insights. Maps and personas can be exported to PNG, PDF, CSV, or PPTX, depending on the plan. Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. The free plan allows three journey maps, three personas, and three impact maps, with PNG export. Pro costs $36 a month per user and includes unlimited maps and PDF and CSV export. UXPressia says it does not use customer data to train AI models, but it does not currently offer dedicated AI instances for individual customers.
For and against
For
- Supports real-time and asynchronous collaboration.
- AI can create maps and personas from input.
- Templates cover several mapping formats.
- Exports include PNG, PDF, CSV, and PPTX, depending on plan.
Against
- Free plan allows only three journey maps.
- Free plan allows only three personas.
- Dedicated AI instances for individual customers are unavailable.
- Some integrations and export formats vary by plan.
The verdict
UXPressia brings customer journey mapping, personas, and related CX assets into a shared workspace. The free plan has map limits, while Pro and higher plans add capacity and features.
Who it suits
UXPressia may suit CX strategists, designers, consultants, analysts, project managers, researchers, and HR professionals who need to organize customer experience materials. It is available on the web.
Plans and prices
Free
Up to 15 tags · 3 customer journey maps, 3 personas, and 3 impact maps · Email sharing with 1 user · PNG export
Read 30 Sep 2026 · uxpressia.com
Pro
Unlimited maps, personas, impact maps, and tags · PDF and CSV export · Live chat support
Read 30 Sep 2026 · uxpressia.com
Business
Includes Pro features · Team library, reports, branding, PPTX export · Google Analytics, Google Sheets, Mixpanel, Slack, MS Teams, Jira, and Azure DevOps integrations
Read 30 Sep 2026 · uxpressia.com
Enterprise
Includes Business features · SSO, MFA, provisioning · Separate workspaces · IP whitelisting
Read 30 Sep 2026 · uxpressia.com
On the record
- AI
- Its AI capabilities include generating journey maps and personas, importing maps from images, chatting with personas, and producing workspace insights.help.uxpressia.com · read 30 Sep 2026
- AI data handling
- UXPressia says customer data is not used to train AI models and AI prompts and images are encrypted in transit using TLS.help.uxpressia.com · read 30 Sep 2026
- AI limitation
- UXPressia says it does not currently offer dedicated AI instances for individual customers.help.uxpressia.com · read 30 Sep 2026
- Collaboration
- UXPressia says teams can collaborate on journey maps and personas in real time and asynchronously.uxpressia.com · read 30 Sep 2026
- Company
- UXPressia says it was established in 2015 and is headquartered in Sacramento, California, United States.uxpressia.com · read 30 Sep 2026
- Core tools
- The platform provides customer journey mapping, persona creation, impact mapping, service blueprints, and CX Chunks.uxpressia.com · read 30 Sep 2026
- Exports
- Maps and personas can be exported in PNG, PDF, CSV, or PPTX formats, with plan availability varying.uxpressia.com · read 30 Sep 2026
- Integrations
- Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations.uxpressia.com · read 30 Sep 2026
- Intended users
- UXPressia lists CX strategists, CX/UX designers and directors, digital consultants, business analysts, project managers, researchers, and HR professionals among its users.help.uxpressia.com · read 30 Sep 2026
- Product
- UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets.help.uxpressia.com · read 30 Sep 2026
- Security
- UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall.help.uxpressia.com · read 30 Sep 2026
- Support
- UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days.help.uxpressia.com · read 30 Sep 2026
- Templates
- The platform offers templates for customer journey maps, impact maps, service blueprints, and personas.uxpressia.com · read 30 Sep 2026
