Cemantica
Cemantica says it is headquartered in France and has offices across Europe and in the United States.
What it is
Cemantica is paid, cloud-based Customer Experience software covering work from strategy through execution. Its Journey Value Management Platform combines journey design, orchestration, insights, feedback collection, and value measurement. Journey analytics include sentiment analysis, alerts, triggers, and ROI measurement. Alex AI can create journey maps, personas, and improvement opportunities from data, while Alex AI Pro answers questions and recommends next steps. Cemantica lists more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake, and Jira. Data can also arrive through APIs, web services, Excel, or CSV imports. Trial and Starter tiers use shared cloud instances; higher packages use private cloud instances. The company states it is ISO 27001 and SOC 2 Type II certified. A 21-day Enterprise trial supports up to five users without a credit card, and journey maps can be exported to PDF, image, or Excel.
For and against
For
- Combines journey design, orchestration, and measurement
- Alex AI generates maps and personas
- Lists more than 70 data connectors
- Supports API and spreadsheet imports
- 21-day trial needs no credit card
Against
- No free plan is listed
- Trial is limited to five users
- Starter uses shared cloud hosting
The verdict
Cemantica connects journey design, feedback, analytics, AI assistance, and value measurement in one CX platform. Its broad integrations and export options support established CX programs, while package pricing requires inquiry.
Who it suits
It suits organizations managing customer experience in financial services, retail, healthcare, hospitality, professional services, and technology. Teams needing journey mapping, analytics, integrations, and CX measurement may find it relevant.
Plans and prices
Enterprise free trial
21 days · up to 5 users · no credit card needed
Read 3 Oct 2026 · cemantica.com
Enterprise
10 GB storage · private cloud · SSO listed in package comparison
Read 3 Oct 2026 · cemantica.com
JVMP
20 GB storage · private cloud
Read 3 Oct 2026 · cemantica.com
Standard
5 GB storage · private cloud · limited Alex AI queries
Read 3 Oct 2026 · cemantica.com
Starter
1 GB storage · shared cloud · limited Alex AI queries
Read 3 Oct 2026 · cemantica.com
On the record
- AI features
- Alex AI can generate journey maps, personas and improvement opportunities from data, while Alex AI Pro can answer questions and recommend next steps.cemantica.com · read 3 Oct 2026
- API and imports
- The company says data can be integrated through its API and web services or by importing Excel and CSV files.cemantica.com · read 3 Oct 2026
- Data integrations
- Cemantica says it has more than 70 connectors, including Qualtrics, Medallia, Salesforce, Microsoft Dynamics 365, SurveyMonkey, Power BI, Snowflake and Jira.cemantica.com · read 3 Oct 2026
- Deployment
- Cemantica describes its offering as a cloud based SaaS platform, with shared cloud instances for the trial and Starter tiers and private cloud instances for higher packages.cemantica.com · read 3 Oct 2026
- Exports
- Cemantica says journey maps can be exported in PDF, image and Excel formats with white label, high definition design.cemantica.com · read 3 Oct 2026
- Journey analytics
- The platform includes journey analytics, sentiment analysis, alerts and triggers, and ROI measurement.cemantica.com · read 3 Oct 2026
- Journey management
- Its Journey Value Management Platform combines journey design, orchestration, insights, feedback collection and value measurement.cemantica.com · read 3 Oct 2026
- Product
- Cemantica describes itself as end-to-end Customer Experience software covering strategy through execution.cemantica.com · read 3 Oct 2026
- Security
- Cemantica states that it is ISO 27001 certified and SOC 2 Type II certified.cemantica.com · read 3 Oct 2026
- Support
- The trial page directs product questions to [email protected], and the company says its CX specialists provide customer support and guidance.cemantica.com · read 3 Oct 2026
- Target customers
- The company presents its platform for organizations managing customer experience across sectors including financial services, retail, healthcare, hospitality, professional services and technology.cemantica.com · read 3 Oct 2026
- Trial limit
- The Enterprise trial page offers 21 days without a credit card, and the pricing page says the trial is for up to five users.cemantica.com · read 3 Oct 2026
