Eloquant
Gières, France
Plans and prices
Contact Centre Basic (Annual)
Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring
Read 3 Oct 2026 · eloquant.com
Contact Centre Basic (Monthly)
Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring
Read 3 Oct 2026 · eloquant.com
Voice of the Customer Basic (Annual)
Email surveys · questionnaire design · external data · anonymisation
Read 3 Oct 2026 · eloquant.com
Voice of the Customer Basic (Monthly)
Email surveys · questionnaire design · external data · anonymisation
Read 3 Oct 2026 · eloquant.com
Voice of the Customer Advanced (Annual)
All Basic features · web, SMS and voice surveys · adapted AI · action plan
Read 3 Oct 2026 · eloquant.com
Contact Centre Advanced (Monthly)
All Basic features · digital channels · email, live chat, video, social media · surveys
Read 3 Oct 2026 · eloquant.com
Contact Centre Advanced (Annual)
All Basic features · digital channels · email, live chat, video, social media · surveys
Read 3 Oct 2026 · eloquant.com
Voice of the Customer Advanced (Monthly)
All Basic features · web, SMS and voice surveys · customised AI · action plan
Read 3 Oct 2026 · eloquant.com
On the record
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis.eloquant.com · read 3 Oct 2026
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots.eloquant.com · read 3 Oct 2026
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling.eloquant.com · read 3 Oct 2026
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France.eloquant.com · read 3 Oct 2026
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors.eloquant.com · read 3 Oct 2026
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services.eloquant.com · read 3 Oct 2026
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price.eloquant.com · read 3 Oct 2026
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits.eloquant.com · read 3 Oct 2026
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings.eloquant.com · read 3 Oct 2026
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers.eloquant.com · read 3 Oct 2026
- Sales process
- The website offers a personalised online demo for organisations interested in its products.eloquant.com · read 3 Oct 2026
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures.eloquant.com · read 3 Oct 2026
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources.eloquant.com · read 3 Oct 2026
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening.eloquant.com · read 3 Oct 2026
