It suits customer-focused businesses that need agents to guide people through web or mobile experiences.
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Best Video Customer Support Software 2026
Facts read 20 Sep 2026 – 21 Oct 2026
Video customer support software adds visual ways to help customers explain an issue and receive guidance. Compare co-browsing and screen sharing with video recording and visual annotation to see which interaction types each option covers. Customer platform support helps you check compatibility, while included agent seats, free-plan availability, and paid-from pricing offer practical cost and capacity details. Zoho Assist, LiveCall, and Blitzz Visual Remote Assistance are among the entries to consider. Weigh the forms of visual assistance shown against the platforms and team capacity relevant to your support needs.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Cobrowse.io | It suits customer-focused businesses that need agents to guide people through web or mobile experiences. | 6.0 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Zoho Assist | Zoho Assist suits support and IT teams that need attended remote sessions or unattended access across desktop, mobile, and other supported platforms. | 6.0 | $10 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 03 Blitzz Visual Remote Assistance | Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | 5.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 04 Surfly | Surfly may suit product, sales, and service teams in insurance, banking, healthcare, and enterprise e-commerce that need browser-based customer collaboration. | 5.8 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 5 Oct 2026 |
| 05 LiveCall | LiveCall may suit B2C organizations that handle customer calls, remote support, reservations, or identity verification. | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 06 Median | 5.5 | Free plan | Free plan | Web, API, Self-hosted | 15 Oct 2026 | |
| 07 XMReality Remote Guidance | It suits teams providing technical helpdesk support, inspections and audits, or remote training. | 5.3 | $35 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 2 Oct 2026 |
| 08 Cardina | 5.2 | $69 a month, billed yearly | Free plan | Web | 5 Oct 2026 | |
| 09 OnSight RVX | 5.2 | $29 a month | Free trial | Android, iPhone & iPad, Web | 9 Oct 2026 | |
| 10 Visual Assistance | 5.2 | — | Free trial | Android, iPhone & iPad, Web, Windows | 7 Oct 2026 |
02
Zoho Assist
Zoho Assist suits support and IT teams that need attended remote sessions or unattended access across desktop, mobile, and other supported platforms.
AndroidiPhone & iPadWeb+3 Record6.0 Visit
03
Blitzz Visual Remote Assistance
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.
AndroidiPhone & iPadWeb+4 Record5.8 Visit
04
Surfly
Surfly may suit product, sales, and service teams in insurance, banking, healthcare, and enterprise e-commerce that need browser-based customer collaboration.
AndroidiPhone & iPadWeb+5 Record5.8 Visit
05
LiveCall
LiveCall may suit B2C organizations that handle customer calls, remote support, reservations, or identity verification.
AndroidiPhone & iPadWeb+3 Record5.7 Visit
7
XMReality Remote Guidance
AndroidiPhone & iPadWeb+4 $35 a month, billed yearly Record5.3 Visit It suits teams providing technical helpdesk support, inspections and audits, or remote training.
14
Recursive Labs Visual Engagement Platform
AndroidiPhone & iPadWeb+3 — Record4.8 Visit The platform is aimed at enterprise organizations that need visual assistance for customer service, sales, onboarding, field service, returns, or insurance.
15
Help Lightning Remote Assistance
AndroidiPhone & iPadWeb+2 — Record4.5 Visit It suits field service organizations and call centers seeking live remote expert guidance.
18
Grypp Universal CoBrowse
AndroidiPhone & iPadWeb+1 — Record4.2 Visit The product is aimed at contact-center support teams helping customers complete online tasks.
21
ViiBE
AndroidiPhone & iPadWeb+1 — Record4.2 Visit ViiBE is aimed at field service, customer assistance, and technical support teams, including in energy, HVAC, telecommunications, and heavy equipment.
22
TechSee VIA Platform
AndroidiPhone & iPadWeb+1 — Record4.1 Visit The platform is aimed at enterprise service organizations in telecom, consumer electronics, insurance, manufacturing, retail, and utilities.
23
Glia CoBrowsing
AndroidiPhone & iPadWeb+1 — Record4.0 Visit Glia CoBrowsing suits customer service teams guiding visitors through online tasks, particularly in regulated organizations such as banks and credit unions.
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