Video customer support software adds visual ways to help customers explain an issue and receive guidance. Compare co-browsing and screen sharing with video recording and visual annotation to see which interaction types each option covers. Customer platform support helps you check compatibility, while included agent seats, free-plan availability, and paid-from pricing offer practical cost and capacity details. Zoho Assist, LiveCall, and Blitzz Visual Remote Assistance are among the entries to consider. Weigh the forms of visual assistance shown against the platforms and team capacity relevant to your support needs.
Zoho Assist suits support and IT teams that need attended remote sessions or unattended access across desktop, mobile, and other supported platforms.
It suits customer-focused businesses that need agents to guide people through web or mobile experiences.
AndroidiPhone & iPadWeb+5Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.
AndroidiPhone & iPadWeb+4Surfly may suit product, sales, and service teams in insurance, banking, healthcare, and enterprise e-commerce that need browser-based customer collaboration.
AndroidiPhone & iPadWeb+5LiveCall may suit B2C organizations that handle customer calls, remote support, reservations, or identity verification.
AndroidiPhone & iPadWeb+3It suits teams providing technical helpdesk support, inspections and audits, or remote training.
The platform is aimed at enterprise organizations that need visual assistance for customer service, sales, onboarding, field service, returns, or insurance.
It suits field service organizations and call centers seeking live remote expert guidance.
The product is aimed at contact-center support teams helping customers complete online tasks.
ViiBE is aimed at field service, customer assistance, and technical support teams, including in energy, HVAC, telecommunications, and heavy equipment.
The platform is aimed at enterprise service organizations in telecom, consumer electronics, insurance, manufacturing, retail, and utilities.
Glia CoBrowsing suits customer service teams guiding visitors through online tasks, particularly in regulated organizations such as banks and credit unions.
