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Glia CoBrowsing
What it is
Glia CoBrowsing lets customer service representatives guide visitors through websites and mobile apps by navigating alongside them. Agents can help with complex online tasks and forms in real time, while customers can move between chat, voice, and video without losing interaction context. Glia describes CoBrowsing as a way to support online conversions, improve first-call resolution or avoid the next issue, and meet customer expectations. Its digital tools support customer interactions on websites and mobile apps, with pre-built integrations for more than 100 online banking platforms, core systems, CRMs, and other systems. A development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data. Glia says the service is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection. Listed compliance statuses include SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, and CCPA. It serves organizations in regulated industries, especially banks and credit unions. Pricing is on request, and the CoBrowsing page invites visitors to request a personalized demonstration.
For and against
For
- Guides customers through complex tasks and forms in real time
- Supports handoffs among chat, voice, and video
- Pre-built integrations cover more than 100 platforms and systems
- Lists multiple security and compliance measures
Against
- Pricing amounts are not published
- Pricing depends on organizational and channel needs
The verdict
Glia CoBrowsing combines live guidance with channel handoffs and integrations for web and mobile customer interactions. Organizations must request pricing and a personalized demonstration to explore the offering.
Who it suits
Glia CoBrowsing suits customer service teams guiding visitors through online tasks, particularly in regulated organizations such as banks and credit unions. It may fit teams that need web and mobile interactions with chat, voice, and video handoffs.
Plans and prices
Priceless Pricing™
Unlimited seats · unlimited usage · built-in AI · tiers based on organizational needs
Read 9 Oct 2026 · glia.com
On the record
- Availability
- The CoBrowsing page invites visitors to request a personalized demonstration.glia.com · read 9 Oct 2026
- Channel handoffs
- Glia says customers can switch between chat, voice, and video while maintaining context.glia.com · read 9 Oct 2026
- Collaboration features
- Glia describes CoBrowsing as a way for agents to guide customers through complex online tasks and forms in real time.glia.com · read 9 Oct 2026
- Compliance
- Glia lists SOC 2 Type 2, PCI DSS, HIPAA/HITECH Type 1, and CCPA among its compliance statuses.glia.com · read 9 Oct 2026
- Extensibility
- Glia says its development toolkit supports embedding Glia in web and mobile apps, managing users and sessions, and syncing engagement data.glia.com · read 9 Oct 2026
- Integrations
- Glia says it offers pre-built integrations with more than 100 online banking platforms, core systems, CRMs, and other systems.glia.com · read 9 Oct 2026
- Intended customers
- Glia describes its platform as serving organizations in highly regulated industries and highlights banks and credit unions.glia.com · read 9 Oct 2026
- Pricing limits
- Glia says pricing tiers depend on organizational needs, supported channels, automation goals, growth stage, and industry needs; it does not publish tier amounts on the pricing page.glia.com · read 9 Oct 2026
- Product benefits
- Glia lists increasing online conversions, improving first-call resolution or next-issue avoidance, and exceeding customer expectations as CoBrowsing benefits.glia.com · read 9 Oct 2026
- Security
- Glia says it is hosted exclusively on AWS, encrypts data in transit and at rest, and uses 24/7 intrusion detection.glia.com · read 9 Oct 2026
- Web and mobile
- Glia says its digital tools support customer interactions on websites and mobile apps.glia.com · read 9 Oct 2026
- What it does
- CoBrowsing lets customer service representatives jointly navigate online properties with visitors and guide them past sticking points.glia.com · read 9 Oct 2026
