On the recordRead 8 Oct 202614 facts
Viewabo
Plans and prices
Starter
$79a month, billed yearly
50 sessions per month · 90 days recording retention · $3.00 per session overage · unlimited seats
Read 8 Oct 2026 · viewabo.com
Growth
$199a month, billed yearly
150 sessions per month · 180 days recording retention · $2.50 per session overage · unlimited seats
Read 8 Oct 2026 · viewabo.com
Scale
$399a month, billed yearly
500 sessions per month · 365 days recording retention · $2.00 per session overage · unlimited seats
Read 8 Oct 2026 · viewabo.com
On the record
- How it works
- The support team sends a browser link and the customer grants camera access to start a live session without downloading an app or creating an account.viewabo.com · read 8 Oct 2026
- Integrations and messaging
- Session links can be sent by SMS or email from Viewabo, or copied into messaging platforms such as WhatsApp.viewabo.com · read 8 Oct 2026
- Intended users
- Viewabo describes its intended users as teams supporting physical products, including hardware, industrial equipment, medical and life science, appliances, HVAC, plumbing, electrical, and solar businesses.viewabo.com · read 8 Oct 2026
- Purpose
- Viewabo lets support teams see a customer's smartphone camera feed in real time to diagnose and resolve issues remotely.viewabo.com · read 8 Oct 2026
- Recordings
- Sessions are automatically recorded, and recordings can be shared through permissioned links with optional password protection and expiry dates.support.viewabo.com · read 8 Oct 2026
- Region limit
- Viewabo says it operates in most regions but may not work reliably in mainland China because of local regulatory and network restrictions.viewabo.com · read 8 Oct 2026
- Retention limit
- Recordings are retained for 90, 180, or 365 days on Starter, Growth, or Scale, respectively, then permanently purged.support.viewabo.com · read 8 Oct 2026
- Security
- Viewabo says customer data is isolated in a multi-tenant cloud environment and encrypted at rest and in transit, with role-based and least-privilege access controls.viewabo.com · read 8 Oct 2026
- Security practices
- Viewabo says it conducts production vulnerability scanning and penetration testing and aligns software development with OWASP Top 10 recommendations.viewabo.com · read 8 Oct 2026
- Session pricing
- A session is counted when a live video connection starts, regardless of call length, and each plan's session allowance resets monthly.viewabo.com · read 8 Oct 2026
- Session tools
- Agents can use a shared cursor, pause the video, take snapshots, draw rectangular annotations, and enable audio.support.viewabo.com · read 8 Oct 2026
- Support
- Viewabo provides a Help Center with setup guidance, troubleshooting, session tools, recording and sharing instructions, and plan and billing information.support.viewabo.com · read 8 Oct 2026
- Supported devices
- Customers need an iPhone with iOS 11 or later using Safari, or Android 5.0 or later using Chrome; agents need a desktop running the latest Chrome or Microsoft Edge.viewabo.com · read 8 Oct 2026
- Trial
- The free trial lasts 14 days and includes 10 sessions, requires no credit card, and restricts trial SMS links to the phone number verified at signup.viewabo.com · read 8 Oct 2026
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