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TechSee VIA Platform
What it is
TechSee VIA Platform is a visual customer-service system for enterprise organizations. Its Computer Vision AI gives agents real-time decision support and provides self-service options for customers. The platform records visual session history so agents have context for each contact and teams can collaborate. It also builds a shared library of issues and predefined resolutions across departments. Customers can join sessions in a browser without downloading an app, while a mobile SDK embeds full-screen or app-screen sharing in enterprise channels and native applications. Streaming adapts to connection speed, including poor connections, and optional traffic zero-rating is available. Supported functions include screen sharing, co-browsing, visual annotation, and video recording. Integrations cover CRM, field service, directories, digital channels, SMS, IVR, knowledge systems, and external systems through open APIs. TechSee describes AWS hosting, two-location backups, geofencing, twice-yearly penetration testing, GDPR compliance, and customer approval controls for sessions.
For and against
For
- Browser sessions require no app download
- Computer Vision AI supports agents and self-service
- Shared visual knowledge base across departments
- Screen sharing, co-browsing, annotation, and recording
- Open API and enterprise-system integrations
Against
- Pricing requires a quote request
- Packages are tailored to each team
- Enterprise-focused rather than general consumer software
The verdict
TechSee VIA Platform combines visual sessions, AI assistance, shared knowledge, and broad integrations for enterprise support operations. Its browser access and mobile SDK support customer participation across different channels.
Who it suits
The platform is aimed at enterprise service organizations in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It suits teams that need visual support across web, mobile, and existing service systems.
Plans and prices
Tailored pricing
Pricing and packages tailored to each team’s needs; request a quote
Read 8 Oct 2026 · techsee.com
On the record
- Browser access
- Customers can join visual sessions through browser-based technology without downloading an app.techsee.com · read 8 Oct 2026
- Company
- The company page identifies Eitan Cohen and Amir Yoffe as TechSee co-founders.techsee.com · read 8 Oct 2026
- Connectivity
- The platform adapts to connection speed to maintain live streaming during poor connectivity and offers optional zero-rating of traffic.techsee.com · read 8 Oct 2026
- Customer history
- The platform records customers’ visual session history to provide context for each contact and support internal collaboration.techsee.com · read 8 Oct 2026
- Integrations
- It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs.techsee.com · read 8 Oct 2026
- Intended customers
- TechSee describes its customers as enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities.techsee.com · read 8 Oct 2026
- Mobile SDK
- A mobile SDK supports screen sharing embedded in enterprise channels and native apps, including full-screen or app-screen sharing.techsee.com · read 8 Oct 2026
- Pricing availability
- TechSee says its pricing and packages are tailored to each team and provided after submitting a quote request.techsee.com · read 8 Oct 2026
- Privacy
- The page says customers must approve each visual session, may pause or end it, and that the platform complies with GDPR.techsee.com · read 8 Oct 2026
- Purpose
- TechSee VIA is a unified visual platform that uses visual data to automate customer service processes.techsee.com · read 8 Oct 2026
- Scalability
- TechSee says the platform supports large departments and tens of thousands of representatives across geographic locations.techsee.com · read 8 Oct 2026
- Security
- The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly.techsee.com · read 8 Oct 2026
- Visual automation
- Computer Vision AI provides real-time decision support for agents and self-service for customers.techsee.com · read 8 Oct 2026
- Visual knowledge base
- It creates a shared library of issues and predefined resolutions across departments.techsee.com · read 8 Oct 2026
