ViiBE
Paris, France
What it is
ViiBE connects customers, field workers, and remote experts for visual support through video calls and reports. Customers can join from a link sent by SMS or email without downloading an app. Calls support live video, photos, document sharing, screen sharing, annotations, and projection of an expert’s mouse onto the caller’s interface. Teams can tag experts by expertise and route requests to a group, where the first person to accept connects with the caller. Calls and reports are saved in issue-specific tickets or work orders; users can tag and search archived information, and the maker says AI identifies key moments in work-order videos to help locate resolution steps. ViiBE lists Android, iOS, web, and API availability, with access from a smartphone, tablet, or computer. Integrations include Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics. Its Web SDK and API support custom connections to EAM, FSM, CRM, ticketing systems, and websites. The maker says data transfer is encrypted in TLS, describes role-based access, and guarantees 99.9% uptime for all clients. Pricing is available on request; the pages direct prospective customers to contact the team or request a demo.
For and against
For
- Callers can join by SMS or email link
- Supports video, screen sharing, annotations, and documents
- Routes requests to experts by expertise
- Archives calls and reports in tickets or work orders
Against
- Pricing is available on request
- Calls and reports rely on issue-specific tickets or work orders
The verdict
ViiBE combines remote visual calls with expert routing and an archive tied to tickets or work orders. Teams considering it will need to request pricing or a demo.
Who it suits
ViiBE is aimed at field service, customer assistance, and technical support teams, including in energy, HVAC, telecommunications, and heavy equipment. It may also suit industrial technical support, after-sales service, and operational teams that need to connect callers with remote experts.
On the record
- AI archive
- The maker says AI captures key moments of work orders on video so users can identify resolution steps.viibe.co · read 8 Oct 2026
- Availability
- The maker states that 99.9% uptime is guaranteed for all clients.viibe.co · read 8 Oct 2026
- Call collaboration
- Calls support live video, pictures, document sharing, screen sharing, annotations, and projection of the expert’s mouse onto the caller’s interface.viibe.co · read 8 Oct 2026
- Call features
- Calls support live video, photos, document sharing, annotations, mouse projection, and screen sharing.viibe.co · read 8 Oct 2026
- Company
- ViiBE says it was acquired by Praxedo in April 2023; the site publisher is Praxedo, registered in Paris, France.viibe.co · read 8 Oct 2026
- Company and acquisition
- ViiBE’s about page says Praxedo acquired ViiBE in April 2023 and that ViiBE remains available as a standalone product within Praxedo’s product suite.viibe.co · read 8 Oct 2026
- Custom integration
- The Web SDK supports custom integrations with EAM, FSM, CRM, ticketing systems, and websites, and provides API access.viibe.co · read 8 Oct 2026
- Expert routing
- Teams can tag experts by expertise and route requests to a group, connecting the caller to the first expert who accepts.viibe.co · read 8 Oct 2026
- Integrations
- The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations.viibe.co · read 8 Oct 2026
- Intended users
- ViiBE describes use by field service teams, customer assistance teams, and technical support experts, including in energy, HVAC, telecommunications, and heavy equipment industries.viibe.co · read 8 Oct 2026
- Knowledge archive
- ViiBE stores calls and reports in issue-specific tickets or work orders and supports real-time tagging and AI summaries of key video moments.viibe.co · read 8 Oct 2026
- No-download access
- A customer can join a ViiBE call by clicking a link sent by SMS or email, without downloading an app.viibe.co · read 8 Oct 2026
- Pricing and access
- The pages opened direct visitors to request a demo or speak with an expert; no public plan prices or trial terms were stated on those pages.viibe.co · read 8 Oct 2026
- Product
- ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports.viibe.co · read 8 Oct 2026
- Publisher and headquarters
- The legal notice identifies Praxedo as the site publisher and gives its registered office as 28 Rue de Mogador, 75009 Paris, France.viibe.co · read 8 Oct 2026
- Sales and support
- The maker invites prospective customers to contact its team or request a full product demo; it does not publish a self-serve price on the pages reviewed.viibe.co · read 8 Oct 2026
- Security
- The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility.viibe.co · read 8 Oct 2026
- Supported devices
- ViiBE says it can be accessed through a smartphone, tablet, or computer.viibe.co · read 8 Oct 2026
