On the recordRead 5 Oct 202616 facts
Cardina
New York, New York, USA
Plans and prices
Free
Free
14 day trial · no credit card required
Read 5 Oct 2026 · cardina.com
Pro
$69a month, billed yearly
Per seat
Read 5 Oct 2026 · cardina.com
Extra Replay sessions add-on
$89a month
Additional 10,000 sessions / month
Read 5 Oct 2026 · cardina.com
Enterprise
Priced on request
Minimum 6 months · 20 seats
Read 5 Oct 2026 · cardina.com
On the record
- Browser support
- The homepage lists Safari, Firefox, Chrome, and Edge as supported technologies or browsers.cardina.com · read 5 Oct 2026
- Company and headquarters
- The site identifies the company as Caldera Labs Inc. and lists its address at 298 5th Avenue, 7th Floor, New York, NY 10001, USA.cardina.com · read 5 Oct 2026
- Compatibility
- Cardina says it works across users’ devices and with web technologies including React, Vue, Angular, Iframe, Canvas, and Shadow DOM.cardina.com · read 5 Oct 2026
- Compliance
- Cardina says it is SOC 2 Type II audited annually and complies with GDPR and CCPA; it also says it is HIPAA compliant and can execute a standard BAA for qualifying customers.cardina.com · read 5 Oct 2026
- Encryption and retention
- Cardina says data sent to or from the service is encrypted with TLS, customer data is encrypted with AES-256, and session data is deleted after viewing unless recordings are enabled.cardina.com · read 5 Oct 2026
- Guidance
- Agents can highlight where customers should click by drawing on their screen or sharing the agent’s screen.cardina.com · read 5 Oct 2026
- Infrastructure
- Cardina says it hosts data in Google Cloud facilities and that its data centers are SOC 2, ISO 27001, and HITRUST compliant.cardina.com · read 5 Oct 2026
- Integrations
- Cardina lists integrations with Intercom, Zendesk, Salesforce, Sentry, and Slack.cardina.com · read 5 Oct 2026
- Permissions and audit
- Users can revoke viewing permission at any point, and Cardina provides visibility into agent actions through a full audit log.cardina.com · read 5 Oct 2026
- Privacy controls
- Passwords are automatically blocked, and customers can selectively block page elements so blocked information is not sent through Cardina’s servers.cardina.com · read 5 Oct 2026
- Product
- Cardina lets support and sales teams see, draw on, and cobrowse a customer’s screen during a phone or live chat interaction.cardina.com · read 5 Oct 2026
- Remote control
- With customer permission, agents can scroll, click, and type on the customer’s behalf.cardina.com · read 5 Oct 2026
- Session replay
- Cardina can optionally record and replay past sessions for review.cardina.com · read 5 Oct 2026
- Setup
- Cardina says integration takes under five minutes for an engineer and requires inserting a few lines of code into a site.cardina.com · read 5 Oct 2026
- Support
- Cardina offers help by email, live chat, or call and says customers can contact it 24/7.cardina.com · read 5 Oct 2026
