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XMReality Remote Guidance
Linköping, Sweden
What it is
XMReality Remote Guidance is video software that connects on-site workers with remote experts for visual guidance and support. Its Hands Overlay uses augmented reality so an expert can demonstrate instructions with their own hands in real time. People receiving support can join through a mobile-browser link without an account or software download. Calls can include up to 20 participants depending on the plan. Users can capture snapshots, video, notes, and step-by-step instructions, then generate PDF reports. When bandwidth drops, the software adjusts video quality and offers a high-quality pause image to keep guidance visible. Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive, and Teams; Professional and Enterprise plans also support Zapier. REST APIs, webhooks, and embeddable UI components support custom integrations, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web, and Windows. Basic costs $35 per user per month with yearly billing, and a 14-day trial is listed. There is no free plan.
For and against
For
- Hands Overlay demonstrates instructions in real time.
- Guests can join through a mobile browser link.
- Captures notes, recordings, and step-by-step instructions.
- Adjusts video quality when bandwidth drops.
- Supports Android, iOS, Linux, macOS, web, and Windows.
Against
- No free plan is listed.
- Basic costs $35 per user per month with yearly billing.
- APIs are available to Enterprise customers.
The verdict
XMReality Remote Guidance combines live video with augmented-reality guidance and documentation tools. Basic starts at $35 per user per month with yearly billing, and the service has no free plan.
Who it suits
It suits teams providing technical helpdesk support, inspections and audits, or remote training. It may fit organizations that need visual guidance for on-site workers and plan-specific integrations.
Plans and prices
Basic
Up to 5 users · unlimited calls · unlimited features not implied
Read 2 Oct 2026 · xmreality.com
Professional
Up to 20 users · 10 Gb storage per user included · 2,000 AI credits per user per month
Read 2 Oct 2026 · xmreality.com
Enterprise
Unlimited users · flexible AI credit allocation · dedicated support
Read 2 Oct 2026 · xmreality.com
On the record
- APIs
- REST APIs, webhooks and embeddable UI components are available for custom integrations, and APIs are available to Enterprise customers.xmreality.com · read 2 Oct 2026
- Data storage
- Call content can be stored in XMReality’s managed cloud, locally on the device, or through Microsoft OneDrive; the core service infrastructure is hosted on AWS in Ireland.xmreality.com · read 2 Oct 2026
- Documentation
- The product can capture snapshots, video recordings, notes and step-by-step instructions, and generate PDF reports.xmreality.com · read 2 Oct 2026
- Group calls
- Calls can include up to 20 participants depending on the plan; Enterprise supports up to 20 participants.xmreality.com · read 2 Oct 2026
- Guest access
- People receiving support can join from a link in their mobile browser without an account or software download.xmreality.com · read 2 Oct 2026
- Hands Overlay
- The Hands Overlay feature uses augmented reality to let an expert give real-time instructions with their own hands.xmreality.com · read 2 Oct 2026
- Integrations
- Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations.xmreality.com · read 2 Oct 2026
- Intended users
- The maker describes use cases including technical helpdesk support, inspections and audits, and remote training.xmreality.com · read 2 Oct 2026
- Low bandwidth
- The software automatically adjusts video quality when bandwidth drops and offers a high-quality pause image for continued guidance.xmreality.com · read 2 Oct 2026
- Purpose
- XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support.xmreality.com · read 2 Oct 2026
- Security
- XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest.xmreality.com · read 2 Oct 2026
- Support
- The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise.xmreality.com · read 2 Oct 2026
