- Home
- Video Customer Support Software
- Recursive Labs Visual Engagement Platform
Recursive Labs Visual Engagement Platform
St. Louis, Missouri, United States
What it is
Recursive Labs Visual Engagement Platform provides tools for agents to see, guide, and assist customers in real time. Remote Video Assistance lets customers share live smartphone video through a text link, without installing an app; agents can pause the stream, annotate a frame, and add other people to a call. Mixed Reality tools let agents point into the video, draw in it, or show tools and props. ReadOnly Cobrowse lets agents view a customer’s website, redact sensitive elements, and annotate while the customer controls clicks. WebRTC Share supports browser tabs, applications, and full desktops on Windows and Mac. Native Android and iOS SDKs can limit sharing to an app or show the full device, with controls to shield sensitive panels. Customers can launch calls from digital properties, and agents can move text or voice conversations to video using a one-time link. Pricing is on request, and the Products page says plans are not available for direct purchase.
For and against
For
- Video assistance starts from a text link without an app.
- Cobrowsing supports element-level redaction.
- Customers retain control of clicks during cobrowsing.
- Mobile SDKs can shield sensitive panels.
- Supports browser, app, and desktop sharing on Windows and Mac.
Against
- Pricing is available only on request.
- Plans are not available for direct purchase.
- Desktop sharing is specified for Windows and Mac.
The verdict
Recursive Labs combines live video, cobrowsing, and screen sharing for agent-assisted customer interactions. Organizations interested in the platform need to contact the company for pricing and purchasing information.
Who it suits
The platform is aimed at enterprise organizations that need visual assistance for customer service, sales, onboarding, field service, returns, or insurance. It may suit teams that need video, cobrowsing, or screen sharing with controls for sensitive information.
On the record
- Agent initiated sessions
- Agents can create a one time link to move a text or voice conversation to video, and customers can join from desktop or mobile without installing software.recursivelabs.com · read 5 Oct 2026
- AI escalation
- AI Assist can escalate a customer from an AI experience to a live voice or video agent, using session or customer data with the routing API.recursivelabs.com · read 5 Oct 2026
- Architecture
- The company describes its platform as cloud native, laterally scalable, API first, and available with dedicated instances.recursivelabs.com · read 4 Oct 2026
- Cobrowse
- ReadOnly Cobrowse lets agents see the customer’s website view, redact sensitive data at the element level, and annotate to help customers navigate.recursivelabs.com · read 5 Oct 2026
- Cobrowsing
- ReadOnly Cobrowse can redact sensitive data at the element level and lets agents annotate and guide customers while the customer controls the clicks.recursivelabs.com · read 4 Oct 2026
- Compliance
- The Customer Service page says its configurable redaction engine has met security standards from PCI to HIPAA, supports GDPR, and allows customers to specify data retention lifecycles.recursivelabs.com · read 4 Oct 2026
- Enterprise architecture
- The company describes its platform as cloud native, laterally scalable and API first, with dedicated instances available.recursivelabs.com · read 5 Oct 2026
- Integrations
- The enterprise page describes prebuilt connectors for CCaaS and CRM applications but does not name them in the page text.recursivelabs.com · read 4 Oct 2026
- Live video
- Customers can start video calls from digital properties such as websites, kiosks, QR codes or online ads, with calls routed to agents and queued in real time.recursivelabs.com · read 5 Oct 2026
- Mixed reality
- Mixed Reality capabilities let agents point into the video stream, show tools or props, and draw in the stream without an app.recursivelabs.com · read 4 Oct 2026
- Mobile SDK
- Native mobile SDKs for Android and iOS can limit sharing to an app or allow visibility across the device, with controls to shield sensitive panels.recursivelabs.com · read 4 Oct 2026
- Mobile support
- The company says its native Android and iOS SDKs let agents view either an app or the full mobile device, with controls to shield sensitive data.recursivelabs.com · read 5 Oct 2026
- Pricing availability
- The Products page says no plans are available for purchase and directs visitors to contact the company.recursivelabs.com · read 4 Oct 2026
- Product
- Recursive Labs describes its platform as enterprise grade visual customer experience tools for seeing, guiding, and assisting customers in real time.recursivelabs.com · read 4 Oct 2026
- Remote assistance
- Remote Video Assistance lets an agent view a customer’s live smartphone video through a text link without requiring an app or download.recursivelabs.com · read 4 Oct 2026
- Scheduling integration
- Dedicated video rooms can connect with appointment scheduling tools such as Calendly or Coconut.recursivelabs.com · read 5 Oct 2026
- Screensharing
- WebRTC Share supports sharing browser tabs, applications or full desktops on Windows and Mac.recursivelabs.com · read 5 Oct 2026
- Security
- The privacy policy says the company uses technical and organizational measures including encryption and tokenization, and says product data retention follows the executed service agreement.recursivelabs.com · read 4 Oct 2026
