Median

Plans and prices

Every plan, in full

On the record

API

The CoBrowse API can create subaccounts, generate sessions and embed co-browsing into another web application.developer.hellomedian.com · read 15 Oct 2026

API authentication

Median's REST API uses HTTP Basic authentication with the API key as the username and a blank password.developer.hellomedian.com · read 15 Oct 2026

Audio and video

Median offers audio and video streaming for one-to-one conversations through a customer's website.hellomedian.com · read 2 Oct 2026

Changelog item

Median's updates archive lists the launch of Phone Mode on August 17, 2022.hellomedian.com · read 15 Oct 2026

Company facts

LinkedIn lists Median as privately held, founded in 2017, headquartered in Dallas, Texas, with 2–10 employees.linkedin.com · read 15 Oct 2026

Company focus

LinkedIn describes the company as building real-time visual communication software for sales and support teams.linkedin.com · read 15 Oct 2026

Company legal name

Median, Inc. is identified in the terms as a Delaware corporation.hellomedian.com · read 15 Oct 2026

Compliance

Median's FAQ says the service is CCPA and GDPR compliant.hellomedian.com · read 2 Oct 2026

Compliance claim

Median states that its service is CCPA and GDPR compliant.hellomedian.com · read 15 Oct 2026

Documentation depth

The developer documentation includes REST endpoints, JavaScript snippets, viewer methods, event tables, JWT guidance, Ruby on Rails examples and Node.js examples.developer.hellomedian.com · read 15 Oct 2026

Enterprise options

The Enterprise offering lists SAML 2.0 SSO, uptime SLAs, on-premise deployment, dedicated account management, custom contracts, and API access.hellomedian.com · read 2 Oct 2026

Guidance tools

Agents can show their cursor, highlight areas, draw on the page, and request full control to type and click after customer approval.hellomedian.com · read 2 Oct 2026

Integrations

Median advertises integrations with chat and website tools including Intercom, Drift, LiveChat, Tawk.to, Olark, WordPress, Wix, Shopify and Weebly.capterra.com · read 15 Oct 2026

License

The terms grant a revocable, non-transferable access license and reserve ownership of the service's intellectual property to Median and its licensors.hellomedian.com · read 15 Oct 2026

Limit: agent website scoping

An AppSumo purchaser wanted the ability to restrict agents or groups to particular websites rather than allowing access to all websites.appsumo.com · read 15 Oct 2026

Limit: customer support

The sole Capterra reviewer said the system was user-friendly when working but that support was unreachable when it failed.capterra.com · read 15 Oct 2026

Limit: value and reliability

Software Advice lists secondary scores of 2.0 for value, 1.0 for customer support and 3.0 for functionality, with the reviewer reporting unanswered support requests.softwareadvice.com · read 15 Oct 2026

No-install access

Median says customers can join a visitor's screen without invites, downloads, or installs.hellomedian.com · read 2 Oct 2026

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