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- Univerx Co-browsing
On the recordRead 20 Oct 202643 facts
Univerx Co-browsing
Plans and prices
Custom
Priced on request
full platform access · usage-based or seat-based options · no long-term contracts · priority support and custom SLAs
Read 20 Oct 2026 · univerx.ai
Custom pricing
Priced on request
Full platform access · usage-based or seat-based options · no long-term contracts · custom SLAs
Read 8 Oct 2026 · univerx.ai
On the record
- Annotations
- Co-browsing supports real-time page annotations and highlighting to guide where a customer should click, type, or navigate.univerx.ai · read 8 Oct 2026
- Automation
- The platform handles routing, queues, and workflows, with routing based on priority, wait time, agent availability, and language preferences.univerx.ai · read 8 Oct 2026
- Availability limit
- The terms reserve the right to withdraw or amend the service and disclaim liability for outages or unavailability.univerx.ai · read 20 Oct 2026
- Browser access
- Co-browsing works in browsers without downloads, plugins or setup.univerx.ai · read 20 Oct 2026
- Bug-bounty limit
- Univerx says it does not currently pay monetary rewards for vulnerability reports.univerx.ai · read 20 Oct 2026
- Claimed results
- The co-browsing page claims a 35% increase in conversion rates, 60% faster issue resolution, and a 45% reduction in support tickets.univerx.ai · read 8 Oct 2026
- Co-browsing
- Agents can see a customer's screen in real time and guide workflows visually.univerx.ai · read 20 Oct 2026
- Compliance claim
- The product page claims GDPR and SOC 2 compliance.univerx.ai · read 20 Oct 2026
- Integrations
- The pricing page includes integrations with an existing technology stack in every plan.univerx.ai · read 20 Oct 2026
- Intended users
- Univerx describes the product for sales and customer support teams, including product demos, sales conversations, and issue resolution.univerx.ai · read 8 Oct 2026
- Live chat
- The video product lists live chat as a built-in capability.univerx.ai · read 20 Oct 2026
- Live co-browsing
- Agents can see what a customer sees in real time and guide them through demos or troubleshooting without downloads or screen sharing.univerx.ai · read 8 Oct 2026
- Multi-party calls
- The video feature supports multiple participants for collaboration and training.univerx.ai · read 20 Oct 2026
- Page annotations
- The co-browsing feature supports real-time page annotations to show users where to click or type.univerx.ai · read 20 Oct 2026
- Privacy data collected
- The privacy policy lists device information, usage data, session recordings and co-browsing data among automatically collected data.univerx.ai · read 20 Oct 2026
- Public API
- The SDK documents https://api.univerx.ai as its API base URL and supports a public widget key.npmjs.com · read 20 Oct 2026
- Queue management
- Visitors can join an automatic queue after clicking the widget and optionally completing a pre-call form.univerx.ai · read 20 Oct 2026
- Routing
- The platform routes visitors using priority, wait time, agent availability and language preferences.univerx.ai · read 20 Oct 2026
