Visual Assistance

Plans and prices

Every plan, in full

On the record

Browser requirements

The FAQ lists Chrome 72+ or Edge 79+ for company users, and Safari 12+, Chrome 72+ or Edge 79+ for clients.visual-assistance.com · read 7 Oct 2026

Camera limit

Clients can only use the rear camera during a session, according to the FAQ.visual-assistance.com · read 7 Oct 2026

Enterprise deployment

The Enterprise Plan is described as a project-based solution deployable within the customer’s own infrastructure, with session tracking and advanced customization.visual-assistance.com · read 7 Oct 2026

Intended users

The FAQ identifies businesses needing real-time visual communication for technical support, remote inspection or customer guidance as its intended users.visual-assistance.com · read 7 Oct 2026

Live support

Sessions support live camera streaming, messaging, screen capture and annotation.visual-assistance.com · read 7 Oct 2026

No client installation

Clients join from a smartphone browser without downloading an app.visual-assistance.com · read 7 Oct 2026

Payments

The privacy policy says payment details are processed exclusively by Stripe and Visual Assistance does not store payment card details.visual-assistance.com · read 7 Oct 2026

Purpose

Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers.visual-assistance.com · read 7 Oct 2026

Security

Video, audio and messages are encrypted in transit using industry-standard protocols.visual-assistance.com · read 7 Oct 2026

Session data

The service says it does not store call sessions, including video, audio, pictures or messages; SMS history and company phone book contacts remain accessible.visual-assistance.com · read 7 Oct 2026

Session invitations

Company users can enter a client’s mobile number to send an SMS containing a unique session link.visual-assistance.com · read 7 Oct 2026

Support

Support is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding public holidays, and aims to respond within one business day.visual-assistance.com · read 7 Oct 2026

Supported devices

Company users can initiate sessions from Windows or macOS computers, while clients can join from iOS or Android smartphones.visual-assistance.com · read 7 Oct 2026

Alternatives to Visual Assistance

BV Blitzz Visual Remote AssistanceAndroidiPhone & iPad+5 XR XMReality Remote GuidanceAndroidiPhone & iPad+5 OR OnSight RVXAndroidiPhone & iPad+1 V ViewaboAndroidiPhone & iPad+1 N NatterboxAndroidiPhone & iPad+2 IC IFS Cloud Field Service ManagementAndroidiPhone & iPad+3 SV Salesforce Visual Remote AssistantAndroidiPhone & iPad+1 VO Virtually OnSiteAndroidiPhone & iPad+1

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