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On the recordRead 8 Oct 202620 facts
SupportScreen
CrankWheel ehf. lists its address as Kringlan 1, Reykjavik 103, Iceland.
On the record
- Access and audit
- The maker lists fine-grained access control, audit logging, and an SLA as enterprise features.supportscreen.com · read 8 Oct 2026
- Access controls
- The site lists fine-grained access control and audit logging as enterprise features.supportscreen.com · read 7 Oct 2026
- Agent platform
- Agents use a modern web browser without downloading software.supportscreen.com · read 8 Oct 2026
- Branding and integration
- The service is white label and supports support-desk SSO and two-way data integration with voice and chat support.supportscreen.com · read 7 Oct 2026
- Customer access
- Customers using Windows, macOS, Linux, or ChromeOS can join, and the maker says more than 85% need only to allow screen sharing in their browser.supportscreen.com · read 8 Oct 2026
- Customer feedback
- A post-assistance survey can track customer satisfaction by individual agent.supportscreen.com · read 8 Oct 2026
- Customer privacy
- Customers can end remote viewing at any point, and the maker says nothing is left on the customer's computer after use.supportscreen.com · read 8 Oct 2026
- Designed for
- The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract, or an established level of trust.supportscreen.com · read 8 Oct 2026
- Desktop support
- Customers using Windows, macOS, Linux or ChromeOS can join.supportscreen.com · read 7 Oct 2026
- Guidance
- Agents can use annotations and provide ready-to-go commands for customers to copy and paste without remote control.supportscreen.com · read 8 Oct 2026
- Guidance tools
- Agents can show annotations and create commands for customers to copy and paste, even without remote control.supportscreen.com · read 7 Oct 2026
- Integration
- The maker describes white-label support, single sign-on from the support desk, and two-way data integration with voice and chat support.supportscreen.com · read 8 Oct 2026
- Intended users
- The product is designed for support teams assisting customers who may lack pre-installed support software, technical experience, a support contract or a high level of trust.supportscreen.com · read 7 Oct 2026
- Maker
- SupportScreen is a product from CrankWheel ehf.supportscreen.com · read 8 Oct 2026
- Product
- SupportScreen provides full-screen co-browsing for customer support, allowing agents to view and optionally remote-control a customer's screen.supportscreen.com · read 8 Oct 2026
- Purpose
- SupportScreen provides full-screen co-browsing for customer support, with optional remote control of a customer's screen.supportscreen.com · read 7 Oct 2026
- Remote control
- Remote control is optional and requires a small additional download that does not require administrative privileges.supportscreen.com · read 8 Oct 2026
- Reporting
- Reports can be viewed in aggregate and by agent or team, and include session duration, setup time, and customer satisfaction.supportscreen.com · read 8 Oct 2026
