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Blitzz Visual Remote Assistance
What it is
Blitzz Visual Remote Assistance provides browser-based live video support for inspections, field work, and customer troubleshooting. Guests can join without downloading an app. During sessions, agents can annotate video or captured images, point to details, zoom the customer’s camera remotely, and control the flashlight. The platform can generate AI session summaries and extract text from images using OCR. For inspections, it captures timestamped photos and GPS location data and can generate Word reports. Participants can collect images and data offline for automatic upload when connectivity returns. Listed integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo (annual), with a 14-day trial and no free plan. Concierge Professional is $175 a month, billed annually, with the first five users included.
For and against
For
- Guests can join without downloading an app
- Supports annotations, pointers, remote zoom, and flashlight control
- Captures timestamped photos and GPS data
- Offline captures upload when connectivity returns
- Includes a 14-day trial
Against
- No free plan
- Concierge sessions expire after 30 minutes of inactivity
- Listed starting price is $35/user/mo (annual)
The verdict
Blitzz combines live visual guidance with inspection capture and offline collection. Check the plan and session limits against the needs of the team and the participants it supports.
Who it suits
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. Its offline capture and browser-based guest access may fit work where participants cannot install an app or connectivity is intermittent.
Plans and prices
ScreenShare for Browser
browser screen sharing · guided cursor · live annotation/markup · high-resolution streaming
Read 21 Oct 2026 · blitzz.co
ScreenShare Everywhere
web and mobile screen sharing · iOS/Android embedding · AR markup · session insights
Read 21 Oct 2026 · blitzz.co
BlitzzCam annual
3 users included · additional users $11.99/month · 20% annual saving
Read 21 Oct 2026 · blitzz.co
BlitzzCam monthly
3 users included · additional users $14.99/month · 14-day trial
Read 21 Oct 2026 · blitzz.co
Concierge Professional
first 5 users included · extra users $35/mo · no-app customer access · HD zoom/OCR/live pointers
Read 21 Oct 2026 · blitzz.co
Inspect Professional
600 inspection credits/year · no-app access · GPS/date/time photo capture · SMS, email and WhatsApp invites
Read 21 Oct 2026 · blitzz.co
Concierge Enterprise
advanced admin controls · SSO/SAML · dedicated success manager · custom retention/storage
Read 21 Oct 2026 · blitzz.co
Inspect Enterprise
Custom storage and data retention · Advanced admin controls · Designated technical support and custom SLA
Read 30 Sep 2026 · blitzz.co
On the record
- AI
- Owlbert AI can summarize sessions, read serial numbers, recognize equipment, answer from a knowledge base and tag jobsite photos.blitzz.co · read 21 Oct 2026
- AI and OCR
- The feature page describes AI-generated session summaries and OCR text extraction from images during live sessions.blitzz.co · read 30 Sep 2026
- API
- The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics.blitzz.co · read 21 Oct 2026
- Bandwidth requirement
- The documented minimum connection is 540 kbps upload and download, with 10–15 Mbps or higher recommended.help.blitzz.co · read 21 Oct 2026
- Cobrowse SDK
- Co-Browse has a JavaScript SDK requiring a license key and supports browser-based full-device sharing where browser limitations permit.help.blitzz.co · read 21 Oct 2026
- Company facts
- LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees.linkedin.com · read 21 Oct 2026
- Company identity
- The Google Play listing identifies the developer as Blitzz, Inc.play.google.com · read 21 Oct 2026
- Data hosting
- The help center says servers are hosted in the United States by default in SOC 1, SOC 2 and ISO 27001 certified data centers, with another region available on request.help.blitzz.co · read 21 Oct 2026
- Documentation
- The help center contains dedicated sections for video sessions, integrations, API/embed work, troubleshooting and feature guides.help.blitzz.co · read 21 Oct 2026
- Embedding
- Mobile embedding uses standard Android WebView or iOS Safari/SFSafariViewController and does not require bundling a native library.blitzz.co · read 21 Oct 2026
- Google Play availability
- Blitzz Remote Assist has 10K+ downloads; Google Play reports that the developer-provided data is not encrypted and cannot be deleted.play.google.com · read 21 Oct 2026
- Hosting and region
- Blitzz says its data is stored in Microsoft Azure data centers and servers are hosted in the US unless a different region is requested.help.blitzz.co · read 30 Sep 2026
- Inspection records
- Blitzz can capture timestamped photos and GPS location data and generate inspection reports in Word.blitzz.co · read 30 Sep 2026
- Inspection reports
- Inspect generates downloadable Word inspection reports containing session documentation and captured location images.blitzz.co · read 21 Oct 2026
- Integrations
- Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options.blitzz.co · read 21 Oct 2026
- Intended users
- Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.blitzz.co · read 30 Sep 2026
- Limit: connectivity dependence
- GetApp reviewers report that poor mobile or Wi-Fi service makes virtual inspections difficult.getapp.com · read 21 Oct 2026
- Limit: feature gaps
- Reviewers mention missing or limited capabilities such as full-session recording, payment collection, longer bookmark text and additional augmented-reality functions.softwareadvice.com · read 21 Oct 2026
