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NeuAnalytics Complaint Management
Overland Park, Kansas, USA
What it is
NeuAnalytics Complaint Management is a paid enterprise platform for creditors and lenders handling complaints and related cases. It places fraud, dispute, complaint, bankruptcy, replevin, and probate matters in a shared repository with structured workflows and audit trails. Intake can include CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contact. Severity scoring and automated specialist routing support investigation, response, documentation, and archiving. The platform tracks the CFPB 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations. Analytics cover root-cause patterns, product and channel trends, vendor scorecards, and corrective action plans. Optional AI suggests case categories or likely outcomes for an agent to confirm or override. Evidence, calls, responses, and correspondence can be retained under regulator-specific policies and distributed through SFTP, API, or the GUI. NeuAnalytics lists integrations including TSYS, FICO, Fiserv, FIS, SAP, Salesforce, and others. Pricing is available by request.
For and against
For
- Omnichannel complaint intake
- Automated routing and escalation alerts
- Tracks regulatory response deadlines
- Optional agent-confirmed AI suggestions
- Dedicated private hardware infrastructure
Against
- Designed for creditors and lenders
- AI assistance is optional
The verdict
NeuAnalytics Complaint Management combines case intake, investigation workflows, deadline controls, analytics, evidence retention, and servicing integrations. It is positioned as an embedded enterprise platform rather than a standalone SaaS subscription.
Who it suits
It is built for enterprise creditors and lenders, including large institutions managing regulated complaint operations. It suits teams needing omnichannel intake, deadline tracking, workflow automation, and advanced reporting.
Plans and prices
Enterprise platform
Enterprise deployment · pricing not stated; demo available by request
Read 7 Oct 2026 · neuanalytics.com
On the record
- AI
- AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform.neuanalytics.com · read 7 Oct 2026
- Analytics
- Provides root-cause pattern recognition, product and channel trend reporting, vendor scorecards, and corrective action plan tracking.neuanalytics.com · read 7 Oct 2026
- Case workflow
- Severity scoring and automated specialist routing support complaint intake, investigation, response, documentation, and archiving.neuanalytics.com · read 7 Oct 2026
- Complaint intake
- Handles complaints from CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contact.neuanalytics.com · read 7 Oct 2026
- Evidence and records
- Complaint responses, evidence, recorded calls, and correspondence can be retained under regulator-specific policies and distributed via SFTP, API, or the GUI.neuanalytics.com · read 7 Oct 2026
- Implementation
- NeuAnalytics says most enterprise deployments go live within 60–90 days.neuanalytics.com · read 7 Oct 2026
- Infrastructure
- NeuAnalytics says it runs on dedicated private hardware in two co-located data centers and does not store client data in shared public cloud environments.neuanalytics.com · read 7 Oct 2026
- Integrations
- The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations.neuanalytics.com · read 7 Oct 2026
- Intended customers
- The platform is built for enterprise creditors and lenders, including Fortune 500 institutions.neuanalytics.com · read 7 Oct 2026
- Pricing and sales
- The platform page describes NeuAnalytics as an embedded enterprise platform rather than a standalone SaaS subscription and directs prospects to schedule a demo; it does not state a price.neuanalytics.com · read 7 Oct 2026
- Purpose
- Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails.neuanalytics.com · read 7 Oct 2026
- Regulatory deadlines
- Tracks CFPB's 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations.neuanalytics.com · read 7 Oct 2026
- Security
- NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data.neuanalytics.com · read 7 Oct 2026
- Support and engagement
- Its embedded partnership model includes specialist participation in daily standups, weekly reviews, monthly strategy sessions, and quarterly business assessments.neuanalytics.com · read 7 Oct 2026
