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On the recordRead 30 Sep 202613 facts
SwiftCase Complaints Management
United Kingdom
Plans and prices
Starter
£650a month
1,000 emails/month · 1,000 events/month · £300/pack overage · 1 shared mailbox
Read 30 Sep 2026 · swiftcase.co.uk
Standard
£1,400a month
2,000 emails/month · 5,000 events/month · £280/pack overage · 90-day audit logs
Read 30 Sep 2026 · swiftcase.co.uk
Core
£3,200a month
3,500 emails/month · 11,000 events/month · £230/pack overage · Sandbox
Read 30 Sep 2026 · swiftcase.co.uk
Growth
£8,500a month
10,500 emails/month · 30,000 events/month · £180/pack overage · Advanced analytics
Read 30 Sep 2026 · swiftcase.co.uk
Scale
£11,200a month
16,000 emails/month · 42,000 events/month · £150/pack overage · Dedicated success manager
Read 30 Sep 2026 · swiftcase.co.uk
Enterprise
£17,550a month
25,000 emails/month · 100,000 events/month · £150/pack overage · Dedicated environment
Read 30 Sep 2026 · swiftcase.co.uk
On the record
- Analysis and reporting
- OLAP pivot tables break complaints down by product, cause, handler, and outcome, and the platform can generate FCA RegData complaint returns from complaint data.swiftcase.co.uk · read 30 Sep 2026
- Complaint capture
- Structured intake forms capture complaint category, product, channel, and customer vulnerability indicators.swiftcase.co.uk · read 30 Sep 2026
- Deadline tracking
- The system calculates the 5-business-day acknowledgement deadline and 8-week final response deadline, with countdown timers and configurable escalation alerts.swiftcase.co.uk · read 30 Sep 2026
- FOS referrals
- The system keeps a time-stamped complaint audit trail and can export the full complaint file in chronological order for a Financial Ombudsman referral.swiftcase.co.uk · read 30 Sep 2026
- Implementation
- The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints.swiftcase.co.uk · read 30 Sep 2026
- Integrations
- The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs.swiftcase.co.uk · read 30 Sep 2026
- Maker
- SwiftCase is made by Livepoint Software Solutions, which the maker describes as a UK company founded in Liverpool in 2013.swiftcase.co.uk · read 30 Sep 2026
- Pricing limits
- All plans include unlimited users, while monthly email and event allowances and overage pack rates vary by plan.swiftcase.co.uk · read 30 Sep 2026
- Purpose
- SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services.swiftcase.co.uk · read 30 Sep 2026
- Response letters
- Template-driven final response letters can be populated with case data and include FOS referral rights, outcome summaries, and redress details.swiftcase.co.uk · read 30 Sep 2026
- Security
- SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging.swiftcase.co.uk · read 30 Sep 2026
- Support
- All pricing plans include dedicated onboarding and configuration support; the pricing page also lists UK-based support, with plan-specific support options including email, priority email, phone, and optional 24/7 support.swiftcase.co.uk · read 30 Sep 2026
