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On the recordRead 1 Oct 202617 facts
MasterControl Customer Complaints
Salt Lake City, Utah, United States
Plans and prices
MasterControl solutions
Priced on request
pre-configured/pre-validated or flexible enterprise packages · selectable modules · named-user licensing
Read 1 Oct 2026 · mastercontrol.com
On the record
- Audit trail
- It provides a secure, time-stamped audit trail documenting who created or modified electronic records, when and what changed, as required by 21 CFR Part 11.mastercontrol.com · read 1 Oct 2026
- Automation
- The software automates notifications, follow-ups and escalation of overdue assignments.mastercontrol.com · read 1 Oct 2026
- CAPA
- An optional CAPA integration can automatically escalate serious quality problems.mastercontrol.com · read 1 Oct 2026
- Compliance
- MasterControl says the solution helps manufacturers attain and sustain compliance with ISO quality standards.mastercontrol.com · read 1 Oct 2026
- Integrations
- External links connect complaint handling with other computer systems, corrective actions and adverse-event handling.mastercontrol.com · read 1 Oct 2026
- MedWatch
- The solution includes the FDA MedWatch 3500A form for mandatory adverse-event reporting.mastercontrol.com · read 1 Oct 2026
- Pricing model
- MasterControl says pricing is tailored to the organization and asks prospective customers to contact representatives.mastercontrol.com · read 1 Oct 2026
- Purpose
- MasterControl Customer Complaints automates and manages customer complaint processes for regulated businesses.mastercontrol.com · read 1 Oct 2026
- Reporting
- Customizable reports cover complaint summaries, in-process complaints, categorization by type/product/department and trend analysis.mastercontrol.com · read 1 Oct 2026
- Repository
- Complaint documents are stored in a secure, centralized repository for search and retrieval during FDA inspections or ISO audits.mastercontrol.com · read 1 Oct 2026
- Security standards
- MasterControl states its platform adheres to standards including ISO 27001, ISO 27017, ISO 27701 and ISO 42001, where applicable.mastercontrol.com · read 1 Oct 2026
- Support
- End users seeking customer support are directed to contact their system administrator, while MasterControl system administrators can log in to the support portal.mastercontrol.com · read 1 Oct 2026
- Target customers
- The product is positioned for regulated companies, including pharmaceutical and other life-sciences manufacturers.mastercontrol.com · read 1 Oct 2026
- Web access
- The customer complaints suite is web-based and connects employees, customers, suppliers and other participants regardless of location.mastercontrol.com · read 1 Oct 2026
- Workflow
- A pre-configured multi-page form moves complaints through processing, internal investigation and resolution.mastercontrol.com · read 1 Oct 2026
