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Kelsa Complaint Management System
Bengaluru, Karnataka, India
What it is
Kelsa Complaint Management System is paid software for clubs to capture, route, track, and resolve customer complaints and feedback. Members can scan QR codes at facility locations to submit complaints. Each complaint is mapped to a relevant stakeholder, upper management receives progress alerts, and members receive status updates. The system lists complaint capture, ticketing, workflow automation, communication tools, escalation procedures, monitoring, reporting, and feedback mechanisms. Reports can show complaints by region and by month and region. Kelsa also provides customizable workflows, task assignment, discussions, request forms, custom roles, calendar views, reminders, file storage with versioning, and project templates. Notifications can appear in-app, on desktop, by email, and on mobile. The product integrates with other apps and offers API key access to profile information from them. Clubs can use a custom logo, theme, and domain. Kelsa is available through web and API platforms, with workflow automation, escalation rules, and advanced reporting. Pricing is on request.
For and against
For
- QR-code complaint intake at facility locations
- Routes complaints and alerts management
- Supports customizable workflows and escalation
- Provides notifications across four channels
- Offers custom branding and API access
Against
- Paid product with pricing on request
- No security certification is identified
- Built for club complaint management
The verdict
Kelsa Complaint Management System combines complaint intake, routing, escalation, reporting, and configurable workflow tools for clubs. Its web and API access support connected operations, while pricing requires a direct inquiry.
Who it suits
Kelsa suits clubs that need structured complaint handling and feedback workflows. It may also fit teams needing configurable tasks, notifications, files, reports, and app integrations.
On the record
- Company identity
- The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year.ircaindia.com · read 9 Oct 2026
- Complaint intake
- The brochure says members can scan QR codes posted at facility locations to raise complaints.ircaindia.com · read 9 Oct 2026
- Complaint routing
- Complaints are mapped to the relevant stakeholder, with upper management alerted as the complaint progresses and members updated on its status.ircaindia.com · read 9 Oct 2026
- Demo and contact
- The maker offers a demo request page and lists +91 9731659707 and [email protected] on the workflow page.ircaindia.com · read 9 Oct 2026
- Files and scheduling
- The workflow page describes calendar views and reminders, file organization with versioning, and project templates.ircaindia.com · read 9 Oct 2026
- Integrations and API
- The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps.ircaindia.com · read 9 Oct 2026
- Intended users
- The maker describes the system as helping clubs address customer concerns and improve services using customer feedback.ircaindia.com · read 9 Oct 2026
- Listed capabilities
- The brochure lists complaint capture, ticketing, workflow automation, communication tools, escalation procedures, monitoring and reporting, and feedback mechanisms.ircaindia.com · read 9 Oct 2026
- Notifications
- The workflow page says Kelsa provides real-time in-app, desktop, email, and mobile notifications.ircaindia.com · read 9 Oct 2026
- Pricing
- The opened maker pages do not state a price for Kelsa Complaint Management System.ircaindia.com · read 9 Oct 2026
- Purpose
- Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback.ircaindia.com · read 9 Oct 2026
- Reporting
- The brochure shows complaints reported by region and by month and region.ircaindia.com · read 9 Oct 2026
- Scheduling and files
- The workflow page describes task calendars with reminders, file storage and versioning, project templates, and request forms for tickets or support queries.ircaindia.com · read 9 Oct 2026
- Security and access
- The workflow page describes custom roles that control access according to responsibilities; it does not identify a security certification or compliance standard.ircaindia.com · read 9 Oct 2026
- Support contact
- The Kelsa page lists +91 9731659707 and [email protected] as contact details.ircaindia.com · read 9 Oct 2026
- What it does
- Kelsa Complaint Management System handles and resolves customer complaints and feedback for clubs.ircaindia.com · read 9 Oct 2026
- White labeling
- The maker says Kelsa supports a custom logo, theme, and domain.ircaindia.com · read 9 Oct 2026
- Workflow features
- The Kelsa workflow page describes customizable workflows, task assignment, custom roles, discussions, and request forms for tickets, support queries, or work requests.ircaindia.com · read 9 Oct 2026
