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- IQVIA SmartSolve Complaint Management
On the recordRead 15 Oct 202649 facts
IQVIA SmartSolve Complaint Management
Durham, North Carolina, USA
Plans and prices
Custom quote
Priced on request
Enterprise QMS, complaint management, regulatory, supplier and risk modules · implementation and integrations quoted separately
Read 15 Oct 2026 · capterra.com
SmartSolve Complaint Management
Priced on request
Pricing not published; IQVIA invites prospective customers to contact sales
Read 4 Oct 2026 · secure.constellation.iqvia.com
On the record
- AI features
- The fact sheet describes NLP extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics.iqvia.com · read 4 Oct 2026
- Analytics
- Built-in trending covers recurring complaints, resolution times and historical data, with Quality Intelligence delivered through Microsoft Power BI.iqvia.com · read 15 Oct 2026
- Authentication
- The help documentation says login uses centralized Active Directory authentication and requires password re-entry for sign-offs and approvals.bioventus.pilgrimasp.com · read 15 Oct 2026
- Automated triage
- AI prioritizes incoming complaints by risk, urgency and regulatory requirements.iqvia.com · read 15 Oct 2026
- Cloud platform
- The complaint-management fact sheet identifies SmartSolve as an Azure-based platform.iqvia.com · read 15 Oct 2026
- Company founding
- IQVIA’s company history says IQVIA emerged in 2016 from the union of IMS Health and Quintiles.jobs.iqvia.com · read 4 Oct 2026
- Company headquarters
- IQVIA lists its executive headquarters in Research Triangle Park, Durham, North Carolina.sec.gov · read 15 Oct 2026
- Company legal name
- The SEC filing identifies the maker as IQVIA Holdings Inc., a publicly traded company listed on the NYSE under IQV.sec.gov · read 15 Oct 2026
- Company origin
- IQVIA’s LinkedIn company information lists 2016 as its founding year.linkedin.com · read 15 Oct 2026
- Company size
- IQVIA reports approximately 93,000 employees operating in more than 100 countries.sec.gov · read 15 Oct 2026
- Complaint evaluation
- Configurable decision trees distinguish complaints and adverse events from other inquiries and guide consistent investigations.iqvia.com · read 15 Oct 2026
- Complaint volume
- IQVIA says SmartSolve has managed more than 26 million complaints since inception.secure.constellation.iqvia.com · read 15 Oct 2026
- Compliance controls
- The platform provides two-part electronic signatures, audit trails and computer-system validation support for 21 CFR Part 11 and EU Annex 11.iqvia.com · read 15 Oct 2026
- Configuration
- Studio Designer allows forms, decision trees and process logic to be tailored without code.iqvia.com · read 15 Oct 2026
- Decision support
- Decision-support tools recommend investigation routes and regulatory actions using decision trees, historical data and current insights.iqvia.com · read 15 Oct 2026
- Deployment
- IQVIA documentation describes both cloud and on-premise SmartSolve deployments.iqvia.com · read 15 Oct 2026
- Enterprise integrations
- SmartSolve APIs are described for connecting CRM, ERP, LIMS, MES and PLM infrastructure.iqvia.com · read 15 Oct 2026
- Generative AI
- Generative AI finds similar records and drafts information-chase letters and investigation summaries with a human reviewer involved.iqvia.com · read 15 Oct 2026
