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Propel Complaint Handling
Redwood City, California, United States
What it is
Propel Complaint Handling connects customer cases, complaint investigations, and FDA reporting around a product thread. Configured mapping can transfer customer cases into complaint records, helping avoid manual handoffs and duplicate entry. The system can complete MedWatch Form 3500A using case and quality data and submit it digitally to the FDA through AS2. Decision trees assess event severity and determine global regulatory reporting requirements and timelines. Complaints can link to CAPA, NCMR, bill-of-materials data, and supplier workflows, including automated Supplier Corrective Action Requests. Complaint-triggered changes can follow approval workflows, while revised procedures can prompt role-based training plans and compliance reporting. The cloud-native SaaS product runs on Salesforce, with mobile access for approvals, workflows, and collaboration on Apple or Android devices. Propel says data in transit uses TLS 1.2 and HSTS, while data at rest is encrypted on Hyperforce. The product has no free plan and pricing is on request. Listed annual licenses are $10,150 for Small, $50,500 for Medium, and $250,500 for Large; setup costs are separate.
For and against
For
- Maps customer cases into complaint records.
- Submits MedWatch Form 3500A digitally using AS2.
- Links complaints to CAPA, NCMR, and supplier workflows.
- Supports mobile approvals and collaboration on Apple or Android devices.
Against
- No free plan is offered.
- Pricing is on request.
- Setup costs are separate from annual license fees.
The verdict
Propel Complaint Handling connects complaint intake, investigations, regulatory reporting, and corrective actions. Buyers should account for separate setup costs and request pricing details for the applicable license tier.
Who it suits
Propel Complaint Handling may suit quality and regulatory teams managing product complaints, investigations, supplier actions, and FDA submissions. Organizations that need linked complaint, change, and training workflows may find its functions relevant.
Plans and prices
Small
PLM and QMS for a single team or smaller company · Deployment: 3 weeks or less
Read 4 Oct 2026 · propelsoftware.com
Medium
PLM, QMS, and PIM for larger teams · Deployment: 1-3 months
Read 4 Oct 2026 · propelsoftware.com
Large
PLM, QMS, PIM, and PVM across the company · Deployment: 3-6 months
Read 4 Oct 2026 · propelsoftware.com
On the record
- APIs
- Propel describes flexible APIs and a rich integration framework for connecting enterprise systems.propelsoftware.com · read 4 Oct 2026
- Change and training control
- Complaint-triggered changes can use approval workflows, while revised SOPs can trigger role-based training plans and compliance reporting.propelsoftware.com · read 4 Oct 2026
- Complaint intake
- Configured mapping automatically propagates customer cases into complaint records to avoid manual handoffs and duplicate entry.propelsoftware.com · read 4 Oct 2026
- Compliance
- Propel says it is SOC 2 Type II compliant and that its report is available upon request.propelsoftware.com · read 4 Oct 2026
- Deployment
- Propel describes itself as a cloud-native SaaS product running natively on the Salesforce platform, with no data stored locally on a user's computer.propelsoftware.com · read 4 Oct 2026
- FDA submissions
- The system completes MedWatch Form 3500A from case and quality data and submits it digitally to the FDA using AS2 protocol.propelsoftware.com · read 4 Oct 2026
- Integrations
- Propel lists integration options including Razorleaf, Bild, Jitterbit, MuleSoft, Zapier, SolidWorks PDM Professional, and Rootstock Software.propelsoftware.com · read 4 Oct 2026
- Investigation links
- Complaints can connect to CAPA, NCMR, BOM data, and supplier workflows for investigation and corrective action.propelsoftware.com · read 4 Oct 2026
- Mobile access
- Propel says users can work with approvals, workflows, and collaboration on Apple or Android devices.propelsoftware.com · read 4 Oct 2026
- Purpose
- Complaint Handling connects customer cases, complaint investigations, and FDA reporting to a unified product thread.propelsoftware.com · read 4 Oct 2026
- Reportability
- Built-in decision trees assess event severity and determine global regulatory reporting requirements and timelines.propelsoftware.com · read 4 Oct 2026
- Security
- Propel states that it uses TLS 1.2 and HSTS for data in transit and encrypts data at rest on Hyperforce.propelsoftware.com · read 4 Oct 2026
- Supplier actions
- Quality teams can escalate complaint-driven corrective actions to suppliers through automated Supplier Corrective Action Requests.propelsoftware.com · read 4 Oct 2026
- Support
- Propel pricing information says each license includes technical support from experts and on-demand digital training resources.propelsoftware.com · read 4 Oct 2026
