Complyr

Complyr is complaint case management software for regulated teams, bringing case communication, evidence, workflows, ownership and reporting into one system. Its structured case files can hold notes, documents, evidence, actions and decision rationale. Teams can set up workflows using actions, statuses and flags without technical knowledge or IT support. A portal lets handlers, customers and invited third parties exchange messages and files tied to a case. Complyr also provides real-time dashboards and reporting based on case data, and teams can export complaint data for use in business analytics software. The product supports web, Android and iOS, with workflow automation, escalation rules, investigation tools and SLA tracking. Starter costs £49 per user per month and supports one team and 3–5 users; Professional costs £89 per month and supports three teams and 5–20 users.

Complyr combines complaint records, configurable workflows, portal communication and reporting for regulated teams. Its listed plans differ by team and user limits, and prospective customers can contact the company about a free trial.

Complyr suits regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. It may also fit teams that need configurable workflows, complaint reporting and case-linked communications.

Complyr is a complaint case-management platform for regulated organisations that need controlled records, correspondence and oversight in one place. It is best suited to teams handling FCA DISP or Consumer Duty work, particularly when workflows must reflect internal procedures without relying on IT. The main trade-off is a per-user structure with tight team and case-type limits on the lower plans.

Overview

Complyr organises complaint work around a structured case file. Handlers can keep notes, documents, evidence, actions and decision rationale together, creating a consistent record for investigation and review rather than scattering material across separate tools.

Workflow design is configurable through actions, statuses and flags, with no technical knowledge or IT support required. That is useful for regulated teams whose escalation paths or ownership rules differ, although the number of teams and case types you can configure depends heavily on the plan.

Key features

Casework and communication

The secure portal lets handlers, customers and invited third parties exchange messages and files linked directly to the complaint case file. This keeps external correspondence and supporting material in the same context as the investigation. Web is the stated intake channel, so organisations requiring additional intake routes should confirm that requirement before choosing Complyr.

Workflow and oversight

Escalation rules, investigation tools and SLA tracking support day-to-day control of open complaints. Structured case data powers real-time dashboards and complaint reporting, while reporting depth is custom. Teams can export complaint data for wider analytics use, which helps organisations that already have business-intelligence tooling.

Security and support

Every plan includes ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access, encryption in transit and at rest, and secure file storage. Complyr says it does not use analytics or monitoring tools to process client complaint content. Online tutorials and training are included across plans; Professional adds up to three onboarding Zoom calls, and Enterprise provides one-to-one onboarding.

Pricing

Complyr is paid software. The pricing note starts at £49/user/mo, while the plan figures below are stated as monthly amounts.

Starter is aimed at a small complaint function that can operate within one team and one case type. Its three-user minimum means it is not designed for a solo operator, while the five-user ceiling can force an upgrade as staffing grows. Professional is the more practical fit for a multi-team operation needing several complaint categories; it raises the ceiling to 20 users but still charges extra for custom integrations. Enterprise is the choice for larger or structurally complex organisations, removing stated team and user maxima and including custom integrations, but its price requires a sales conversation.

There is no free plan.

Platforms

Complyr is available on Android, iOS and the web. Web is the documented intake channel.

Who it's for

Complyr fits regulated complaint teams that need auditable case files, configurable workflows and visibility into service levels. It is particularly relevant to organisations working with FCA DISP and Consumer Duty requirements, or to teams that need customers and third parties to exchange evidence through a controlled portal.

It is less suitable for very small operations that cannot meet the three-user minimum, or for organisations whose intake process depends on channels beyond the stated web route. Teams needing broad integrations on Professional should also budget for the add-on.

Pros and cons

Pros

• Structured records keep evidence, decisions, actions and correspondence together for clearer accountability.
• Configurable statuses, actions, flags, escalation rules and SLA tracking support different regulated processes without IT involvement.
• Portal messaging and file exchange connect customers and third parties to the case record.
• Security controls, privacy positioning and unlimited case and file-storage allowances apply across all plans.
• Data exports and real-time dashboards support operational and wider analytics reporting.

Cons

• Starter is restricted to one team and one case type, with a three-to-five-user range.
• Professional tops out at 20 users and three teams, and custom integrations cost extra.
• Pricing is monthly but Enterprise pricing is custom, making larger-budget planning less direct.
• Web is the stated intake channel, which may not match teams needing multiple submission routes.

Alternatives

For a broader starting point, browse Complaint Management Software or Case Management Software.

Babtec Complaints Management is worth considering when a free plan or lower-cost BabtecQube Premium option matters, and it supports Android, iOS, Linux, macOS, web and Windows.

Choose Civica Complaints Management when you want Civica's Android, API, iOS and web coverage and are prepared to request pricing.

IQVIA SmartSolve Complaint Management suits buyers seeking an IQVIA product on Android, iOS and web with pricing handled through sales.

Propel Complaint Handling is an alternative for organisations considering an annual licence and substantial implementation setup, including its Small plan for a single team or smaller company.

Intelex Inspection Management is an option for buyers who need a wider inspection and incident-management scope, with a free trial and a 25-user minimum on its Safety Essentials plan.

Thentia Cloud Complaints & Investigations is a web-only alternative for teams willing to arrange a consultation.

TurnFriendly Financials is another paid, web-based option.

AmpleLogic Audit Management is a paid web alternative sold through a demo-led process.

Verdict

Choose Complyr if your regulated complaint team needs configurable case control, portal communication and reporting with strong baseline security. Look elsewhere if you need a free tier, a very small user count, broader stated intake channels or predictable enterprise pricing.