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On the recordRead 2 Oct 202614 facts
Resolve Enterprise
Box Hill, Victoria, Australia
Plans and prices
Resolve Enterprise
Priced on request
Pricing requires contacting the vendor; the product page offers a demo
Read 2 Oct 2026 · resolvesoftwaregroup.com
On the record
- Case lifecycle
- It supports case handling from logging and task allocation through deadlines, correspondence, documents, resolution, reporting, and analysis.resolvesoftwaregroup.com · read 2 Oct 2026
- Company headquarters
- Resolve Software Group lists its head office at 18–20 Prospect Street, Box Hill, Victoria 3128, Australia.resolvesoftwaregroup.com · read 2 Oct 2026
- Company ownership
- Resolve Software Group says it is a subsidiary of Jonas Software.resolvesoftwaregroup.com · read 2 Oct 2026
- Documents and templates
- Documents are stored centrally against cases, and users can check them in or out, lock them, and use Microsoft Word mail merge templates.resolvesoftwaregroup.com · read 2 Oct 2026
- Hosting
- The vendor offers infrastructure on premises, in a customer data centre, or through its managed hosting service, which it describes as including Australian data sovereignty.resolvesoftwaregroup.com · read 2 Oct 2026
- Integrations
- The integration framework exchanges information with internal and external applications, refreshes lookup data, and runs batch updates.resolvesoftwaregroup.com · read 2 Oct 2026
- Intended customers
- The vendor describes its solutions as serving government, regulated industries, and private enterprises.resolvesoftwaregroup.com · read 2 Oct 2026
- Reporting
- Reports can show case volumes, turnaround times, and average cost per case, and can be scheduled and distributed.resolvesoftwaregroup.com · read 2 Oct 2026
- Security and audit
- Administrators can define broad or targeted access rules, and user actions are date and time stamped in an audit trail.resolvesoftwaregroup.com · read 2 Oct 2026
- Support
- Licensed customers receive support desk service, with optional onsite, dedicated, and extended-hours support offerings.resolvesoftwaregroup.com · read 2 Oct 2026
- Web client
- The Web Client runs in a browser and includes global search across cases, people, and document content, with predictive search and inline previews.resolvesoftwaregroup.com · read 2 Oct 2026
- What it does
- Resolve Enterprise manages business processes ranging from incidents and complaints to complex cases and investigations.resolvesoftwaregroup.com · read 2 Oct 2026
- Workflow automation
- Rules-based workflows define steps and responsibilities, with ad hoc tasks available for deviations from standard workflows.resolvesoftwaregroup.com · read 2 Oct 2026
