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Thentia Cloud Complaints & Investigations
Toronto, Ontario, Canada
What it is
Thentia Cloud Complaints & Investigations is a web platform for occupational and non-occupational regulators, including self-regulated and government entities. It centralizes complaint handling from public submission through investigation and resolution in a licensee database. People can submit licensee complaints through an online portal, while regulatory staff receive real-time notifications. A drag-and-drop editor lets agencies adapt complaint forms to regulatory requirements. Staff can triage submissions and create case records containing activities, dispositions, evidence, contacts, hearings, outcomes, witnesses, interviews, judgments, and charges. Users can publish public notices to the online database. Portals are described as usable on mobile, tablet, and browser-capable devices. The platform can integrate with API-supported web applications. Listed security options include federated authentication, optional two-factor authentication, encrypted data, hourly backups, and a target uptime of at least 99.8%. Thentia states that Cloud is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant. Pricing is on request, with support through a knowledge base, inquiry form, ticketing, and business-hours phone support.
For and against
For
- Public complaint portal with real-time staff notifications
- Drag-and-drop forms support regulatory requirements
- Detailed case records cover evidence and hearings
- Public notices publish to the online database
- Federated authentication and optional two-factor authentication
Against
- Pricing requires a request
- Web platform rather than native desktop software
- Support phone availability is limited to business hours
The verdict
Thentia Cloud Complaints & Investigations combines public intake, configurable forms, investigation records, and notices in one regulatory system. Its security, integration, and device-access details may matter to agencies with varied workflows, while pricing requires contacting Thentia.
Who it suits
It suits occupational and non-occupational regulators that need configurable complaint intake and investigation records. It also fits agencies wanting public notices, API integrations, and portal access across mobile, tablet, and browser-capable devices.
Plans and prices
Thentia Cloud Complaints & Investigations
Pricing not listed; contact Thentia for a consultation
Read 9 Oct 2026 · thentia.com
On the record
- Accessibility
- The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.thentia.com · read 9 Oct 2026
- Authentication
- The security overview lists Google OpenID, Azure, Office 365, ADFS, and SAML2 as supported federated authentication methods, with two-factor authentication available.thentia.com · read 9 Oct 2026
- Availability and backups
- Thentia says the platform targets uptime of at least 99.8% and provides hourly data backups.thentia.com · read 9 Oct 2026
- Case creation
- Staff can triage submitted complaints and create case records to initiate investigations.thentia.com · read 9 Oct 2026
- Case details
- Case records can include activities, dispositions, evidence, contacts, hearing details, outcomes, witness details, interview notes, judgments, and charges.thentia.com · read 9 Oct 2026
- Case management
- Staff can triage complaints, create case records, and document evidence, witnesses, interviews, hearings, outcomes, judgments, and charges.thentia.com · read 9 Oct 2026
- Company history
- Thentia says it has worked with self-regulated and government entities since 2014.thentia.com · read 9 Oct 2026
- Configurable forms
- A drag-and-drop online form editor lets agencies customize complaint forms to their regulatory requirements.thentia.com · read 9 Oct 2026
- Data protection
- The security overview says data is stored in AWS, S3 data is encrypted at rest with AES-256, and data in transit is protected with TLS encryption.thentia.com · read 9 Oct 2026
- Device access
- The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.thentia.com · read 9 Oct 2026
- Form customization
- A drag-and-drop editor lets agencies customize complaint forms to meet regulatory requirements.thentia.com · read 9 Oct 2026
- Integrations
- Thentia says its platform can integrate with any API-supported, third-party web-based application.thentia.com · read 9 Oct 2026
- Intended users
- Thentia describes the platform as serving regulatory agencies and licensing organizations.thentia.com · read 9 Oct 2026
- Online complaints
- The public complaints portal lets people submit complaints about licensees, and regulatory staff receive real-time notifications when submissions are captured.thentia.com · read 9 Oct 2026
- Public complaints
- Members of the public can submit licensee complaints through an online portal, and regulatory staff receive real-time notifications.thentia.com · read 9 Oct 2026
- Public notices
- Users can create public notices within the platform and publish them to the online database.thentia.com · read 9 Oct 2026
- Purpose
- Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database.thentia.com · read 9 Oct 2026
- Security
- Thentia says the platform is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.thentia.com · read 9 Oct 2026
