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On the recordRead 8 Oct 202616 facts
EQ Complaints Professional
Worthing, West Sussex, United Kingdom
Plans and prices
EQ Complaints Professional
Priced on request
500–50,000 complaints per year
Read 8 Oct 2026 · equiniti.com
On the record
- About the maker
- Equiniti says it was carved out of Lloyds TSB Group in 2007.equiniti.com · read 8 Oct 2026
- Alerts
- Integrated alerts use FCA-compliant timescales to help users meet deadlines.equiniti.com · read 8 Oct 2026
- Audience limit
- Equiniti invites organisations handling 500–50,000 complaints per year to get in touch about the product.equiniti.com · read 8 Oct 2026
- Audit trail
- It provides a full audit trail to control and monitor access and actions.equiniti.com · read 8 Oct 2026
- Case management
- The system holds information and documents in one place and includes workload oversight tools.equiniti.com · read 8 Oct 2026
- FOS integration
- The product embeds FOS processes and records investigations.equiniti.com · read 8 Oct 2026
- Hosting
- The product page describes a cloud-based SaaS solution; its product card says cloud and on-premise hosting options are available.equiniti.com · read 8 Oct 2026
- Integrations
- The product card says the software integrates FOS processes and can integrate easily with existing systems.equiniti.com · read 8 Oct 2026
- Purpose
- EQ Complaints Professional is a cloud-based complaints management system for regulated financial services firms.equiniti.com · read 8 Oct 2026
- Regulatory workflows
- The pre-configured solution provides automated FCA-compliant workflows and decision-making.equiniti.com · read 8 Oct 2026
- Reporting
- It automatically generates standard regulator complaints returns and reports, with MI and root cause reporting for trend analysis.equiniti.com · read 8 Oct 2026
- Security
- Equiniti describes the product as having robust cloud-based security on par with on-premise security.equiniti.com · read 8 Oct 2026
- Setup
- Equiniti says the solution requires little IT input, and its product card says it can be deployed and operational within a matter of weeks.equiniti.com · read 8 Oct 2026
- Support
- Equiniti offers expert guidance integrated into the system and provides consultancy, project management, and account management for solution delivery.equiniti.com · read 8 Oct 2026
