OneSumX for Complaint Management

No phone app

5.4No. 111 of 136
in Case Management Software

Recognised40% of the score14
Phone app26% of the score0
Documented20% of the score93
Free plan14% of the score0

Free plan: No
Runs on: Web

Summary

OneSumX for Complaint Management is ranked #111 of 136 in case management software on Samsung Mobile US Press, made by OneSumX for Complaint Management (Alphen aan den Rijn, The Netherlands). It runs on Web. There is no free plan.

Compared on case management software

Time tracking: Yeswolterskluwer.com
Billing and invoicing: Yeswolterskluwer.com

Facts

Workflow automation: Yeswolterskluwer.com · 20 Sept 2026
Purpose: OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints.wolterskluwer.com · 3 Oct 2026
Complaint intake: Guided intake captures complaint details such as category, severity, priority, product or process, customer information, preliminary findings, and due dates.wolterskluwer.com · 3 Oct 2026
Configurable templates: Users can enter complaints through incident templates formatted to their complaint data requirements.wolterskluwer.com · 3 Oct 2026
Workflow: Complaint workflows can guide cases through investigation, sign-off, response, and resolution.wolterskluwer.com · 3 Oct 2026
Resolution targets: Users can categorize complaints and set a resolution target date for each complaint.wolterskluwer.com · 3 Oct 2026
Reporting: The system supports ad hoc reports on complaint data, including categorization and aging, and reports on trends, root causes, and resolution performance.wolterskluwer.com · 3 Oct 2026
Risk links: Complaints can be tied to existing risks or controls in the compliance management system to inform future risk assessments.wolterskluwer.com · 3 Oct 2026
Audit links: Complaint management can be tied directly to audit tests to validate that controls are being executed.wolterskluwer.com · 3 Oct 2026
Intended users: The maker identifies compliance managers, chief compliance officers, and legal teams as typical users.wolterskluwer.com · 3 Oct 2026
Sales/support contact: The product page invites visitors to contact Wolters Kluwer and provides an Email Support link.wolterskluwer.com · 3 Oct 2026
Maker history: Wolters Kluwer says it started in 1836.wolterskluwer.com · 3 Oct 2026
Incident templates: Users can enter complaints through incident templates formatted to their complaint data requirements.wolterskluwer.com · 4 Oct 2026
Risk and controls: Complaints can be linked to existing risks or controls in the compliance management system to inform future risk assessments.wolterskluwer.com · 4 Oct 2026
Audit testing: Complaint management can be tied to audit tests to validate that controls are being executed properly.wolterskluwer.com · 4 Oct 2026
Analytics: The product’s analytics and reports help teams identify complaint trends, root causes, and resolution performance.wolterskluwer.com · 4 Oct 2026
Support: The product page directs visitors to contact Wolters Kluwer and provides an Email Support link.wolterskluwer.com · 4 Oct 2026