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- OneSumX for Complaint Management
On the recordRead 4 Oct 202619 facts
OneSumX for Complaint Management
OneSumX for Complaint Management · Alphen aan den Rijn, The Netherlands · founded 1836
On the record
- Analytics
- The product’s analytics and reports help teams identify complaint trends, root causes, and resolution performance.wolterskluwer.com · read 4 Oct 2026
- Audit links
- Complaint management can be tied directly to audit tests to validate that controls are being executed.wolterskluwer.com · read 3 Oct 2026
- Audit testing
- Complaint management can be tied to audit tests to validate that controls are being executed properly.wolterskluwer.com · read 4 Oct 2026
- Complaint intake
- Guided intake captures complaint details including category, severity, priority, product or process, customer information, preliminary findings, and due dates.wolterskluwer.com · read 4 Oct 2026
- Configurable templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.wolterskluwer.com · read 3 Oct 2026
- Incident templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.wolterskluwer.com · read 4 Oct 2026
- Intended users
- The vendor identifies compliance managers, chief compliance officers, and legal teams as typical users.wolterskluwer.com · read 4 Oct 2026
- Maker history
- Wolters Kluwer says it started in 1836.wolterskluwer.com · read 3 Oct 2026
- Purpose
- OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints.wolterskluwer.com · read 4 Oct 2026
- Reporting
- Ad hoc reports can cover gathered complaint data, including categorization and aging.wolterskluwer.com · read 4 Oct 2026
- Resolution targets
- Users can categorize complaints and set a resolution target date for each one.wolterskluwer.com · read 4 Oct 2026
- Risk and controls
- Complaints can be linked to existing risks or controls in the compliance management system to inform future risk assessments.wolterskluwer.com · read 4 Oct 2026
- Risk links
- Complaints can be tied to existing risks or controls in the compliance management system to inform future risk assessments.wolterskluwer.com · read 3 Oct 2026
- Sales/support contact
- The product page invites visitors to contact Wolters Kluwer and provides an Email Support link.wolterskluwer.com · read 3 Oct 2026
- Support
- The product page directs visitors to contact Wolters Kluwer and provides an Email Support link.wolterskluwer.com · read 4 Oct 2026
- Workflow
- Complaint workflows support investigation, sign-off, reporting, response, and resolution stages.wolterskluwer.com · read 4 Oct 2026
- Workflow automation
- Yeswolterskluwer.com · read 20 Sep 2026
