- Home
- Complaint Management Software
- Infreemation Complaints
Infreemation Complaints
Infreemation Complaints · London, England · founded 2004
What it is
Infreemation Complaints is cloud case-management software for organisations handling complaints. It accepts complaints through email, websites, social media, postal mail, telephone, and fax, then records them in a central database. A calendar shows receipt dates and due dates, while each case can contain an overview, timeline, earlier requests, and an audit trail. Automated initial responses can be customised, and alerts identify complaints approaching deadlines. Rules can match similar requests, and organisations may create a searchable public archive. Staff can assign cases to employees, use investigation and approval workflows, and view KPI information on an online dashboard. SLA tracking is included, while reporting depth is described as basic. The browser-based service requires no hardware or software installation. The maker says sensitive data is encrypted, GDPR compliant, and hosted on dedicated servers in the United Kingdom. Cyber Essentials and Cyber Essentials Plus certifications are stated. Pricing depends on requirements, with a 30-day trial and no free plan.
For and against
For
- Accepts complaints through seven delivery channels
- Central timelines and audit trails
- Automated responses and deadline alerts
- Investigation and approval workflows
- Dedicated UK servers and stated GDPR compliance
Against
- Reporting depth is basic
- Pricing is available only on request
- No free plan
- Web platform only
The verdict
Infreemation Complaints covers intake, tracking, investigation, assignment, and reporting in a browser-based service. Its basic reporting description and request-based pricing are important considerations.
Who it suits
It is aimed at organisations managing complaint volumes, including government departments, fire departments, hospitals, and local authorities. Teams wanting browser access, deadline controls, assignments, and complaint histories may suit it.
Plans and prices
1 Year site license
Unlimited users · Unlimited complaints · Unlimited departments
Read 20 Sep 2026 · digital-interactive.com
2 Year site license
Unlimited users · Unlimited complaints · Unlimited departments
Read 20 Sep 2026 · digital-interactive.com
3 Year site license
Unlimited users · Unlimited complaints · Unlimited departments
Read 20 Sep 2026 · digital-interactive.com
Infreemation Complaints
No set-up costs · price based on requirements · site licence with unrestricted access
Read 7 Oct 2026 · digital-interactive.com
On the record
- Access
- It is a web application accessed through an internet browser, with no hardware or software to install.digital-interactive.com · read 7 Oct 2026
- Automated responses
- Complaints are automatically added to the database, and the system supports a customisable automated initial response.digital-interactive.com · read 7 Oct 2026
- Case history
- Complaint details include an overall snapshot and a full timeline, with historic requests and audit trails held in a central database.digital-interactive.com · read 7 Oct 2026
- Complaint tracking
- Its calendar shows when complaints were received and their due dates.digital-interactive.com · read 7 Oct 2026
- Deadline alerts
- The system alerts users to complaints nearing their deadlines.digital-interactive.com · read 7 Oct 2026
- Intended users
- The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities.digital-interactive.com · read 7 Oct 2026
- Matching and archive
- Intelligent rules match similar requests, and users can optionally build a public archive of previous complaints for searching.digital-interactive.com · read 7 Oct 2026
- Pricing and licence
- There are no set-up costs; pricing depends on requirements and is available on request, and the FAQ says the software is licensed by site with unrestricted user access.digital-interactive.com · read 7 Oct 2026
- Purpose
- Infreemation Complaints is case management software built to manage an organisation’s complaints.digital-interactive.com · read 7 Oct 2026
- Reporting and assignment
- The product provides KPI reporting through an online dashboard and allows complaints to be assigned to employees.digital-interactive.com · read 7 Oct 2026
- Security and hosting
- The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom.digital-interactive.com · read 7 Oct 2026
- Security certification
- The maker states that it has Cyber Essentials and Cyber Essentials Plus certification.digital-interactive.com · read 7 Oct 2026
- Support
- The maker lists support by email at [email protected].digital-interactive.com · read 7 Oct 2026
- Trial and training
- A free trial can be requested, and the maker says limited training is required.digital-interactive.com · read 7 Oct 2026
- Workflow automation
- Yesdigital-interactive.com · read 20 Sep 2026
