eCase
eCase · London, United Kingdom
What it is
eCase is a paid web and API service for UK public sector organisations managing complaints and other correspondence. It covers Freedom of Information and Subject Access Requests, parliamentary questions, ministerial correspondence, and statutory complaints. Complaint cases can be logged, processed, reassigned, prioritised, and tracked with timelines and audit trails, while built-in approvals support routing. Web forms capture correspondence for logging, triage, and assignment. Secure Share sends responses and files through a secure gateway. Live dashboards and reports show progress and help identify patterns or bottlenecks. eCase Sync connects with Microsoft Office and Google Docs for document upload and version control. eCase states that data is stored in UK government-approved datacentres, encrypted at rest and in transit with TLS 1.2. It supports role-based access, single sign-on, and IP whitelisting. Pricing is pay-per-use, with the amount not listed. The service is provided by Fivium Limited in London.
For and against
For
- Complaint and correspondence workflows
- Timeline and audit trail
- Live dashboards and reports
- Microsoft Office and Google Docs integration
- Role-based access and single sign-on
Against
- Emails sent through eCase are not encrypted
- Paid pay-per-use model
The verdict
eCase focuses on structured complaint and correspondence handling for UK public bodies. Its case tracking, approvals, reporting, and security controls are extensive, while email encryption remains the organisation’s responsibility.
Who it suits
eCase suits UK public sector teams handling complaints, information requests, and official correspondence. Its workflow, reporting, intake, and secure sharing tools support organisations needing tracked case administration.
Plans and prices
eCase
UK public sector organisations · configuration options include network, case volume, tenancy, and organisation support
Read 8 Oct 2026 · ecase.co.uk
On the record
- Case workflow
- Complaint cases can be reassigned between teams or individuals, prioritised, tracked with a timeline and audit trail, and routed through built-in approvals.ecase.co.uk · read 8 Oct 2026
- Certifications
- Fivium says it has attained ISO 9001, ISO 14001, ISO 27001, and Cyber Essentials Plus certifications.ecase.co.uk · read 8 Oct 2026
- Complaint handling
- The complaints service supports logging, processing, managing, and responding to complaint types, including statutory complaints.ecase.co.uk · read 8 Oct 2026
- Email limitation
- The privacy policy says emails sent through eCase are not encrypted, and users are responsible for sending information in line with their organisation's information assurance policy.ecase.co.uk · read 8 Oct 2026
- Hosting and encryption
- eCase states that data is stored in UK government-approved datacentres, encrypted at rest, and encrypted in transit using TLS 1.2.ecase.co.uk · read 8 Oct 2026
- Integrations
- eCase Sync integrates with Microsoft Office and Google Docs to upload saved documents and manage version control.ecase.co.uk · read 8 Oct 2026
- Provider
- eCase is a software service provided by Fivium Limited.ecase.co.uk · read 8 Oct 2026
- Purpose
- eCase manages complaints and other correspondence cases for UK public sector organisations, including FOI, SAR, parliamentary questions, and ministerial correspondence.ecase.co.uk · read 8 Oct 2026
- Reporting
- Live dashboards and reports show case progress and help identify patterns and bottlenecks.ecase.co.uk · read 8 Oct 2026
- Request capture
- Web forms can capture correspondence and automatically support logging, triaging, and assignment.ecase.co.uk · read 8 Oct 2026
- Secure sharing
- Secure Share lets organisations send responses and files to customers through a secure gateway.ecase.co.uk · read 8 Oct 2026
- Security controls
- The service supports role-based access, single sign-on, and IP whitelisting, and says it follows UK government security standards and implements the NCSC's 14 Cloud Security Principles.ecase.co.uk · read 8 Oct 2026
- Support and service
- The eCase Experience Group provides delivery guidance, onboarding, training, reviews, and an annual value report.ecase.co.uk · read 8 Oct 2026
- Workflow automation
- Yesecase.co.uk · read 20 Sep 2026
