It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.
Free plan Free trial From $185 a month WebWindowsMacBrowser extensionAPI
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Best Customer Service QA Software 2026
Facts read 30 Sep 2026 – 21 Oct 2026
Teams can use customer service QA software to review interactions through automated scoring and sampling, configurable scorecards, coaching tools and QA analytics. Review the entries side by side for pricing, platform support and interaction channels.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 MaestroQA | It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows. | 5.8 | $185 a month | Free plan | Web, Windows, Mac, Browser extension | 15 Oct 2026 |
| 02 Agentforce Contact Center | Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management. | 5.5 | $50 a month | Free trial | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 03 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 04 Scorebuddy Conversation Analytics | It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations. | 5.3 | $24 a month | Free plan | Web, API | 21 Oct 2026 |
| 05 Voxjar | It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows. | 5.3 | $90 a month | Free plan | Web, API | 15 Oct 2026 |
| 06 MaxContact Auto QA | Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email. | 4.6 | £80 a month | Free trial | Web, Windows, Browser extension, API | 21 Oct 2026 |
| 07 Call Optix | Call Optix is aimed at sales teams, call centers, customer success teams, and small businesses. | 4.5 | $149 a month | Free trial | Web, API | 30 Sep 2026 |
| 08 OttoQA | 4.4 | — | Free trial | Web | 3 Oct 2026 | |
| 09 TouchPoint One Quality Management | 4.4 | $29.23 a month | — | Web, API | 7 Oct 2026 | |
| 10 Cresta | Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive… | 4.2 | $150,000 a year | — | Web, Browser extension, API | 21 Oct 2026 |
The page is ordered by newest releases first, using figures published by the makers. It does not score the tools.
02
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
03
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.4 Visit
04
Scorebuddy Conversation Analytics
It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations.
WebAPI Record5.3 Visit
05
Voxjar
It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows.
WebAPI Record5.3 Visit
6
MaxContact Auto QA
WebWindowsBrowser extension+1 £80 a month Record4.6 Visit Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.
7
Call Optix
WebAPI $149 a month Record4.5 Visit Call Optix is aimed at sales teams, call centers, customer success teams, and small businesses.
10
Cresta
WebBrowser extensionAPI $150,000 a year Record4.2 Visit Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive…
11
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
12
Oryx QA
Web — Record4.0 Visit Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.
18
Xdroid Customer Interaction Intelligence Platform
WebAPISelf-hosted — Record3.7 Visit Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector,…
19
AmplifAI Quality Assurance
WebAPISelf-hosted — Record3.6 Visit The product is intended for QA analysts, team leaders, BPO partners, and quality leaders.
Before you choose
Review plans and entry prices
Check for a free plan before comparing paid plans. Belter offers a no-cost plan, with paid access starting at $19 per month.
Maker-listed starting points include $75 per user monthly for Agentforce Contact Center, $99 monthly for Daisee and $149 monthly for Call Optix. Pricing on request appears for products such as Aissist Agent Insight.
Choose a platform for your workflow
The listed products can be deployed through web, API, Android, browser extensions, iOS or self-hosted environments. Confirm the platform you need before narrowing the list.
Check review and coaching controls
When setting up a QA process, look at whether tools provide automated scoring, automated sampling and custom scorecards. Coaching features and QA analytics can turn review results into follow-up actions.
Confirm interaction coverage
Compare the communication channels each product supports. Check that the channels you need are supported before choosing a product.
Use a trial when available
Trying a product at no cost may help you judge its fit before paying. BlueTweak Customer Service Quality Assurance and Call Optix each list a 14-day trial.
Questions
Do any customer service QA tools offer a free plan?
Belter offers a free plan. Other products use paid pricing or may list a trial, so check the maker’s terms.
Which products advertise a free trial?
A 14-day trial is advertised by both BlueTweak Customer Service Quality Assurance and Call Optix.
Which deployment platforms appear in the list?
Deployment choices represented here include web, API, Android, browser extensions, iOS and self-hosted environments.
Which QA capabilities can be compared?
The comparison covers automated scoring and sampling, custom scorecards, agent coaching, QA analytics and supported interaction channels.
Which products show starting prices?
Agentforce Contact Center lists a $75-per-user monthly starting price; Daisee lists $99 per month, and Call Optix lists $149 per month. Aissist Agent Insight lists pricing on request.
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