It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.
Free plan Free trial From $185 a month WebWindowsMacBrowser extensionAPI
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Best Customer Service QA Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
03
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.5 Visit
04
Voxjar
It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows.
WebAPI Record5.3 Visit
05
Call Optix
Call Optix is aimed at sales teams, call centers, customer success teams, and small businesses.
WebAPI Record4.6 Visit
8
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.2 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
9
Oryx QA
Web — Record4.0 Visit Oryx QA suits modern contact centers managing call quality, compliance, coaching, and agent performance.
10
Scorebuddy Conversation Analytics
WebAPI — Record4.0 Visit It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations.
14
AmplifAI Quality Assurance
WebAPISelf-hosted — Record3.7 Visit The product is intended for QA analysts, team leaders, BPO partners, and quality leaders.
15
Cresta
WebAPI — Record3.7 Visit Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive…
16
MaxContact Auto QA
WebAPI — Record3.7 Visit Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.
18
QEval
WebAPI — Record3.7 Visit QEval is aimed at contact centers that want to evaluate human and AI agents on the same scorecard.
20
Xdroid Customer Interaction Intelligence Platform
WebAPISelf-hosted — Record3.7 Visit Xdroid suits contact centers that need to review customer interactions across voice and digital channels, including organizations in retail, public sector,…
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