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- TouchPoint One Quality Management
On the recordRead 7 Oct 202615 facts
TouchPoint One Quality Management
Indianapolis, Indiana, United States
Plans and prices
Acuity Core
$29.23a month
Minimum 100 users · includes hosting, support and general software updates · core platform features
Read 7 Oct 2026 · touchpointone.com
Acuity Plus
$29.23a month
Minimum 100 users · includes Acuity Core plus one or more add-on modules · quality and compliance monitoring is an add-on
Read 7 Oct 2026 · touchpointone.com
Acuity Max
$41.61a month
Minimum 100 users · includes Acuity Core and the full suite of Tier 1 and Tier 2 add-on modules
Read 7 Oct 2026 · touchpointone.com
On the record
- Access controls
- CAPA user permissions are administrator-granted and control what a user may view, create, or edit.touchpointone.com · read 7 Oct 2026
- Auto QA
- Auto QA analyzes 100% of customer interactions across all channels and provides immediate feedback and AI-driven insights.touchpointone.com · read 7 Oct 2026
- Channels
- The quality assurance solution supports voice, chat, support tickets, and text-based customer interactions.touchpointone.com · read 7 Oct 2026
- Customization
- The product page describes the CAPA solution as 100% customizable to meet customer needs.touchpointone.com · read 7 Oct 2026
- Integration methods
- Acuity supports data connectors, REST API calls, and Secure FTP (SFTP) for system and data integration.touchpointone.com · read 7 Oct 2026
- Integrations
- The product page says it connects with popular CRM and customer support systems and supports API connections to in-house or other systems.touchpointone.com · read 7 Oct 2026
- Notable pricing limit
- Monthly Acuity SaaS fees are based on a minimum of 100 users.touchpointone.com · read 7 Oct 2026
- Purpose
- Quality Management is part of Acuity, a cloud performance management platform for contact center operations.touchpointone.com · read 7 Oct 2026
- Reporting
- The product offers standard quality and compliance reports, custom reports, audit logs, scorecard trackers, and pass/fail summaries.touchpointone.com · read 7 Oct 2026
- Scorecards
- Flexible scorecards provide analytic modeling, and dashboards support filter-based drill-down at any organizational level.touchpointone.com · read 7 Oct 2026
- Security and compliance
- Auto QA continuously monitors for regulatory and policy adherence, and the product page says this helps mitigate risks.touchpointone.com · read 7 Oct 2026
- Support
- The pricing page says Acuity Core includes hosting, support, and general software updates.touchpointone.com · read 7 Oct 2026
- Support hours
- TouchPoint One lists support hours as Monday through Friday, 7:00 AM to 6:00 PM.touchpointone.com · read 7 Oct 2026
- Workflow
- Automated QM processing includes acknowledgements, supervisor coaching with timestamps, disputes or rebuttals, scheduled form release, and scorecard routing.touchpointone.com · read 7 Oct 2026
