Voxjar

No phone app

6.4No. 3 of 24
in Call Center Quality Management Software

Recognised40% of the score20
Phone app26% of the score0
Documented20% of the score96
Free plan14% of the score100

Free plan: Yes
Paid plans from: $90/mo
Runs on: Web

Summary

Voxjar is ranked #3 of 24 in call center quality management software on Samsung Mobile US Press. It runs on Web. There is a free plan. A free trial is offered. Paid plans start at $90/mo.

Voxjar plans and pricing

All plans

Basics Free 3 users · 120 AI credits · ~2 hours of Auto QA · upload 1 call at a time · basic QA tools voxjar.com · 29 Sept 2026

QA Pro $90/mo Monthly; annual billing option says “Save 10%” Unlimited users · ~500 hours of Auto QA per year · bulk call uploads · integrations · automations · reporting · coaching · audit logs voxjar.com · 29 Sept 2026

Enterprise Not published Custom Custom credits · SAML 2.0 SSO · custom integrations and data pipelines · realtime evaluations · white label · sub accounts voxjar.com · 29 Sept 2026

Compared on call center quality management software

Free plan: Yesvoxjar.com
Coaching workflows: Yesvoxjar.com
AI-assisted scoring: Yesvoxjar.com
Calibration tools: Yesvoxjar.com
Compliance reviews: Yesvoxjar.com
QA channels: voicevoxjar.com

Facts

Purpose: Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions.voxjar.com · 29 Sept 2026
Call QA: The AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions.voxjar.com · 29 Sept 2026
Conversation insights: Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews.voxjar.com · 29 Sept 2026
Transcription: The site says Voxjar automatically transcribes calls in more than 100 languages.voxjar.com · 29 Sept 2026
AI credits: Evaluations start at 1 credit per minute of audio, while advanced and reasoning models use more credits per minute.voxjar.com · 29 Sept 2026
Credit limit: If credits run out, automatic AI evaluations pause until the next billing cycle or an add-on credit purchase; manual QA remains available.voxjar.com · 29 Sept 2026
Integrations: Listed connections include Aircall, Amazon S3, Azure Blob Storage, Five9, Genesys Cloud, NICE CXone, RingCentral, Slack, and Microsoft Teams.voxjar.com · 29 Sept 2026
Security: The pricing page states Voxjar maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.voxjar.com · 29 Sept 2026
PII redaction: The pricing page says optional PII redaction is available on all accounts at no charge.voxjar.com · 29 Sept 2026
Support: Free and paid users can access email and in-app support via Intercom, plus self-service documentation; dedicated support options are available for Enterprise.voxjar.com · 29 Sept 2026
Intended users: The Enterprise plan is described for BPOs, agencies, and organizations with special requirements.voxjar.com · 29 Sept 2026
Company history: Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.voxjar.com · 29 Sept 2026