Voxjar
LinkedIn lists headquarters in Provo, Utah, United States.
What it is
Voxjar is a web-based service that automates call monitoring and coaching by transcribing and scoring interactions with AI. Its evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions. The service can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at 1 credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, while manual QA remains available. The Basics plan is free and includes 3 users and 120 AI credits. QA Pro costs $90 per month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. Enterprise pricing is custom, and a 14-day trial is listed. The pricing page states that Voxjar maintains SOC 2 Type II and encrypts data in transit and at rest. It also says customer conversations, transcripts, and evaluations are not used to train models.
For and against
For
- Scores calls against custom criteria and scorecards.
- Transcribes calls in more than 100 languages.
- Free Basics plan includes 3 users and 120 AI credits.
- Manual QA remains available when credits run out.
- Optional PII redaction is available at no charge.
Against
- Automatic AI evaluations pause when credits run out.
- Advanced and reasoning models use more credits per minute.
- Enterprise pricing is custom.
The verdict
Voxjar combines call scoring with coaching features and lists integrations for voice systems and work tools. Teams should account for credit use because automatic evaluations stop when the balance runs out.
Who it suits
It suits teams that monitor voice calls and want AI-assisted scoring, summaries, or coaching workflows. The Enterprise plan is described for BPOs, agencies, and organizations with special requirements.
Plans and prices
Basics
3 users · one call upload at a time · 120 AI credits · ~2 hours Auto QA
Read 15 Oct 2026 · voxjar.com
QA Pro
Unlimited users · bulk uploads · integrations · automations
Read 15 Oct 2026 · voxjar.com
Enterprise
Custom credits · SAML 2.0 SSO · custom integrations · custom data pipelines
Read 15 Oct 2026 · voxjar.com
On the record
- AI chat
- AI Chat lets users ask questions of call transcripts to discover opportunities and extract information.voxjar.com · read 15 Oct 2026
- AI credits
- Evaluations start at 1 credit per minute of audio, while advanced and reasoning models use more credits per minute.voxjar.com · read 29 Sep 2026
- AI evaluator
- The AI evaluator scores every call using custom metrics, conditional logic and weighted questions.voxjar.com · read 15 Oct 2026
- AI overviews
- AI overviews aggregate hundreds or thousands of calls into organizational and agent coaching summaries.voxjar.com · read 15 Oct 2026
- API access
- Users can generate long-lived API tokens from the Developers settings area.help.voxjar.com · read 15 Oct 2026
- API documentation limit
- The Help Center states that Voxjar has no public API documentation or dedicated developer portal and directs developers to support.help.voxjar.com · read 15 Oct 2026
- Audio analytics
- The transcription product measures speaker overlap, dead air and background noise in recordings.voxjar.com · read 15 Oct 2026
- Automations
- Evaluation results can trigger actions such as Slack messages, CRM updates, retention campaigns or human-review assignments.voxjar.com · read 15 Oct 2026
- Calibration
- Calibration sessions compare AI and human evaluations of the same call so teams can align scoring standards.voxjar.com · read 15 Oct 2026
- Call QA
- The AI evaluator assesses calls against custom criteria, scorecards, conditional logic, and weighted questions.voxjar.com · read 29 Sep 2026
- Coaching
- Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations.voxjar.com · read 15 Oct 2026
- Company history
- Voxjar says it started in 2015, exited its speech analytics business in 2021, and launched its AI-focused product in 2024 and beyond.voxjar.com · read 29 Sep 2026
- Company legal name
- Crunchbase identifies the legal name as Voxjar AI Tech, Inc.crunchbase.com · read 15 Oct 2026
- Company size
- LinkedIn lists a company size of 2–10 employees.linkedin.com · read 15 Oct 2026
- Conversation insights
- Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews.voxjar.com · read 29 Sep 2026
- Conversation intelligence
- Conversation intelligence extracts agent skills, topics, sentiment, summaries and coaching opportunities from calls.voxjar.com · read 15 Oct 2026
- Credit consumption
- Standard AI evaluations start at one credit per audio minute and include transcription, summary, conversation analytics, topic and skill identification and a graded evaluation.voxjar.com · read 15 Oct 2026
- Credit limit
- When credits run out, automatic evaluations pause until renewal or purchase of add-on credits, while manual QA continues to work.voxjar.com · read 15 Oct 2026
