On the recordRead 3 Oct 202615 facts
OttoQA
Erie, Pennsylvania, United States
Plans and prices
Setup
$1,000one-time
One-time implementation setup
Read 19 Sep 2026 · ottoqa.com
Enterprise
Priced on request
More than 10,000 evaluations per month
Read 19 Sep 2026 · ottoqa.com
Usage-based
$1.01usage-based
Usage-based; calculator shows 1,000 evaluations/month; custom pricing above 10,000 evaluations/month
Read 3 Oct 2026 · ottoqa.com
On the record
- Agent training
- Redo provides AI role-play for contact center agents, including new-hire practice, remediation, and ongoing skills training.ottoqa.com · read 3 Oct 2026
- Channels
- The site lists voice, chat, email, and help desk interactions as supported channels.ottoqa.com · read 3 Oct 2026
- Compliance and encryption
- OttoQA states HIPAA and PCI-DSS compliance, TLS 1.2+ encryption in transit, and AES-256 encryption at rest; SOC 2 is listed as in progress.ottoqa.com · read 3 Oct 2026
- CSAT and NPS
- OttoQA says it predicts CSAT and NPS on every call using interaction content, sentiment, intent, and behavioral signals.ottoqa.com · read 3 Oct 2026
- Evaluation setup
- The company says onboarding begins with customer QA forms and includes calibration using a 200-call proof of concept.ottoqa.com · read 3 Oct 2026
- Hosting and uptime
- The security page says servers are located in the United States and cites a 99.9% uptime SLA.ottoqa.com · read 3 Oct 2026
- Intended customers
- The company describes OttoQA as built for contact centers and names BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support as industries served.ottoqa.com · read 3 Oct 2026
- Languages
- The product page says it supports any language.ottoqa.com · read 3 Oct 2026
- Maker
- OttoQA says it was built inside Expivia, a 600+ seat BPO in Erie, Pennsylvania, and identifies Tom Laird as founder and CEO.ottoqa.com · read 3 Oct 2026
- Pricing limits
- The pricing page lists custom pricing for more than 10,000 evaluations per month and says the standard plan is month to month with cancellation anytime.ottoqa.com · read 3 Oct 2026
- Sampling
- It offers statistically valid call sampling or scoring every call.ottoqa.com · read 3 Oct 2026
- Security
- The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage.ottoqa.com · read 3 Oct 2026
- Support
- OttoQA says it will complete vendor security questionnaires, provide additional documentation, or meet with a customer’s compliance team.ottoqa.com · read 3 Oct 2026
- What it does
- OttoQA scores contact center interactions against a customer’s existing QA forms and generates evaluations, behavior trends, coaching plans, and call summaries.ottoqa.com · read 3 Oct 2026
