Best Customer Service CRM Software in 2026
Updated
In short: Vtiger CRM is ranked #1 of 24 as of 4 October 2026, ahead of 1CRM and eGain Customer Engagement Hub. The best-ranked option with a free plan is 1CRM. The lowest first paid tier on this page is 1CRM at $1.08/mo.
Customer service CRM tools are used to organize cases, coordinate support work and keep track of service activity. The entries are ranked as a best-of list, beginning with Vtiger CRM, 1CRM and eGain Customer Engagement Hub; Intercom and Agentforce Contact Center also appear near the start. Compared on case management, customer portals and knowledge bases, the products offer several ways to assess how service requests are handled. Omnichannel support, SLA management and workflow automation provide further comparison points, while service analytics can help frame how teams review performance. Check free-plan availability and paid-from pricing alongside the capabilities that fit your approach to customer support.
24 customer service CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Vtiger CRM iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$12/mo
- 2 1CRM iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$1.08/mo
- 3 eGain Customer Engagement Hub iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 Case management: YesSLA management: YesOmnichannel support: Yes
- 4 Kustomer iPhone + Android RecognisedPhone appDocumentedFree plan 7.3 SLA management: Yes
- 5 Intercom iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 6 Agentforce Contact Center iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$50/mo SLA management: Yes
- 7 Oracle Siebel CRM iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$68.75/mo
- 8 Freshdesk No phone app RecognisedPhone appDocumentedFree plan 6.4$19/mo Case management: YesSLA management: YesOmnichannel support: Yes
- 9 YundaDesk No phone app RecognisedPhone appDocumentedFree plan 6.0$20/mo
- 10 Pega CRM No phone app RecognisedPhone appDocumentedFree plan 5.8
- 11 LeadSquared No phone app RecognisedPhone appDocumentedFree plan 5.4
- 12 Oracle Fusion Cloud Marketing No phone app RecognisedPhone appDocumentedFree plan 5.4 SLA management: Yes
- 13 Salesforce Service Cloud No phone app RecognisedPhone appDocumentedFree plan 5.4$25/mo SLA management: Yes
- 14 TeamSupport No phone app RecognisedPhone appDocumentedFree plan 5.4$45/mo SLA management: Yes
- 15 Dixa No phone app RecognisedPhone appDocumentedFree plan 5.3€89/mo SLA management: Yes
- 16 Gladly No phone app RecognisedPhone appDocumentedFree plan 5.3 SLA management: Yes
- 17 Kapture CRM No phone app RecognisedPhone appDocumentedFree plan 5.3 SLA management: Yes
- 18 Oracle Service No phone app RecognisedPhone appDocumentedFree plan 5.3 SLA management: Yes
- 19 Sugar Serve No phone app RecognisedPhone appDocumentedFree plan 5.3 SLA management: Yes
- 20 Zendesk Guide No phone app RecognisedPhone appDocumentedFree plan 5.3$55/mo
- 21 Kapture CX No phone app RecognisedPhone appDocumentedFree plan 5.2 SLA management: Yes
- 22 Jio CRM No phone app RecognisedPhone appDocumentedFree plan 5.1 Case management: Yes
- 23 Pega Customer Service No phone app RecognisedPhone appDocumentedFree plan 5.1
- 24 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 5.0
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer service CRM software is ranked first on Samsung Mobile US Press?
Vtiger CRM is ranked #1 of 24 with a score of 7.9. 1CRM is second and eGain Customer Engagement Hub third.
How many of these have a free plan?
4 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, 1CRM has the lowest first paid tier we found: $1.08/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.