It suits sales and marketing teams looking for a CRM with pipeline and automation tools across desktop and mobile platforms.
Free plan Free trial AndroidiPhone & iPadWebWindowsMacLinux+2
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Best Customer Service CRM Software 2026
Facts read 19 Sep 2026 – 21 Oct 2026
Customer service CRM tools are used to organize cases, coordinate support work and keep track of service activity. The entries are ranked as a best-of list, beginning with Vtiger CRM, 1CRM and eGain Customer Engagement Hub; Intercom and Agentforce Contact Center also appear near the start. Compared on case management, customer portals and knowledge bases, the products offer several ways to assess how service requests are handled. Omnichannel support, SLA management and workflow automation provide further comparison points, while service analytics can help frame how teams review performance. Check free-plan availability and paid-from pricing alongside the capabilities that fit your approach to customer support.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 1CRM | It suits sales and marketing teams looking for a CRM with pipeline and automation tools across desktop and mobile platforms. | 6.6 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 02 Zendesk Guide | 5.8 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 | |
| 03 Vtiger CRM | Vtiger CRM suits marketing, sales, and support teams that want shared customer records and interactions in one platform. | 5.7 | $12 a month, billed yearly | Free plan | Android, iPhone & iPad | 28 Sep 2026 |
| 04 LeadSquared | LeadSquared may suit sales, marketing, service, or field teams that need lead management and workflow tools. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 12 Oct 2026 |
| 05 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 06 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 5.3 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 07 Oracle Siebel CRM | Siebel CRM is intended for organizations across industries that need enterprise sales, marketing, service, or order-management applications and can accommodate its… | 5.3 | $825 a year | — | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 08 YundaDesk | YundaDesk may suit support teams handling conversations across the listed messaging, email, website, and API channels. | 5.3 | $20 a month | Free plan | Android, Web, API | 21 Oct 2026 |
| 09 Oracle Service | 4.7 | $225 a month | — | Android, iPhone & iPad, Web, API | 21 Oct 2026 | |
| 10 Sugar Serve | 4.7 | — | — | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
02
Zendesk Guide
AndroidiPhone & iPadWeb+3 Record5.8 Visit
03
Vtiger CRM
Vtiger CRM suits marketing, sales, and support teams that want shared customer records and interactions in one platform.
AndroidiPhone & iPad Record5.7 Visit
04
LeadSquared
LeadSquared may suit sales, marketing, service, or field teams that need lead management and workflow tools.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
05
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.4 Visit
6
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.3 Visit Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
7
Oracle Siebel CRM
AndroidiPhone & iPadWeb+3 $825 a year Record5.3 Visit Siebel CRM is intended for organizations across industries that need enterprise sales, marketing, service, or order-management applications and can accommodate its…
8
YundaDesk
AndroidWebAPI $20 a month Record5.3 Visit YundaDesk may suit support teams handling conversations across the listed messaging, email, website, and API channels.
11
Pega Customer Service
AndroidiPhone & iPadWeb+2 — Record4.5 Visit It is designed for enterprises seeking agent productivity, automated service, self-service, and omnichannel support.
12
eGain Customer Engagement Hub
AndroidiPhone & iPadWeb+1 — Record4.2 Visit It suits contact centers and organizations seeking shared workflows, case tracking, and centralized knowledge across customer channels.
13
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
15
Kapture CRM
WebAPI — Record3.7 Visit It is aimed at enterprise teams, including organizations in BFSI, retail, travel, digital businesses, and energy and utilities.
19
Gladly
WebAPI — Record3.6 Visit Gladly is aimed at brands and retail-oriented customer-experience teams handling sales, service, and support.
20
Jio CRM
— Record3.5 Visit It suits communications service providers and operators needing coordinated lead, order, support, onboarding, and case-management processes.
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