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On the recordRead 21 Sep 20262 facts

Freshdesk Omni (formerly Freshworks Customer Service Suite)

San Mateo, California, United States

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Plans and prices

Freshdesk Omni Growth

$29a month, billed yearly

Includes Freddy AI Agent · First 500 AI Agent sessions included once per account · Additional AI Agent sessions cost $49 per 100 sessions

Read 23 Sep 2026 · freshworks.com

Freddy AI Agent session pack

$49a month

100 sessions per pack

Read 23 Sep 2026 · crmsupport.freshworks.com

Every plan, in full

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