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On the recordRead 15 Oct 202647 facts
Sugar Serve
Sugar Serve · Cupertino, California, United States · founded 2004
Plans and prices
Serve
Priced on request
Case management · Omnichannel engagement · Service agent workplace · SLA management
Read 19 Sep 2026 · sugarcrm.com
Sugar Serve (G-Cloud reseller listing)
£64a month
Per-user subscription · public-cloud deployment · free trial stated
Read 15 Oct 2026 · applytosupply.digitalmarketplace.service.gov.uk
Sugar Serve
$80a month
2 sandbox instances · 60 GB storage · phone support · 4 support-authorized contacts
Read 15 Oct 2026 · g2.com
On the record
- API access
- Yessugarcrm.com · read 19 Sep 2026
- API documentation
- Sugar publishes versioned Serve REST API, Sidecar and database-schema documentation, including 25.x and 26.x releases.apidocs.sugarcrm.com · read 15 Oct 2026
- Browser requirements
- Use a supported browser with JavaScript and cookies enabled plus network access to the Sugar instance.support.sugarai.com · read 15 Oct 2026
- Case management
- The product centralizes case information and supports tracking requests through resolution.sugarai.com · read 15 Oct 2026
- Company founding and size
- Gartner lists the company as founded in 2004 with 501–1,000 employees.gartner.com · read 15 Oct 2026
- Company funding
- Crunchbase lists SugarAI/SugarCRM as having nine investors, including Accel-KKR and SharesPost Investment Management.crunchbase.com · read 15 Oct 2026
- Company headquarters
- SugarCRM's contact page lists headquarters at 548 Market St PMB 59423, San Francisco, California.sugarcrm.com · read 15 Oct 2026
- Company legal name
- The current site identifies the maker as SugarAI Software Inc., formerly SugarCRM.sugarai.com · read 15 Oct 2026
- Customer portal
- Yessugarcrm.com · read 19 Sep 2026
- Documentation and support
- Documentation includes application, administration, developer, portal, release-note and supported-platform guides, with support portals and knowledge-base resources.support.sugarai.com · read 15 Oct 2026
- Extensibility
- Sugar markets no-code configuration, custom fields, workflows and third-party add-ons through its marketplace.sugarai.com · read 15 Oct 2026
- Field service
- Sugar Serve advertises skill-based scheduling and automated processes for on-demand field service and maintenance.sugarai.com · read 15 Oct 2026
- Help center
- Yessugarcrm.com · read 19 Sep 2026
- Hosting limit
- Sugar Serve 25.2 is available only as SugarCloud hosted SaaS, so current Serve cannot be self-hosted.support.sugarai.com · read 15 Oct 2026
- Integrations
- Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems.sugarai.com · read 15 Oct 2026
- Knowledge base
- Customers can search knowledge articles, obtain answers and open cases through self-service.sugarai.com · read 15 Oct 2026
- License
- Current Sugar Serve products are commercial subscription software rather than open-source releases.support.sugarai.com · read 15 Oct 2026
- Limit: complaints about service
- Trustpilot reviewers repeatedly described slow issue handling, bugs, convoluted processes, weak support and declining service quality.trustpilot.com · read 15 Oct 2026
