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YundaDesk
Shenzhen, Guangdong, China
What it is
YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance, and a knowledge base. It brings channels including WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget, and a custom API into one service. Each listed plan allows unlimited agents, channels, conversations, and messages. Its hybrid AI resolution model has different monthly credit allowances by plan: Free includes 1,000 AI credits, Starter includes 10,000, Pro includes 100,000, and Enterprise includes unlimited AI credits. The Free plan costs nothing. Starter costs $20 a month, and Pro costs $200 a month; Enterprise has no listed price. The pricing note says paid plans start at $20/mo. YundaDesk is accessed on the web and is headquartered in Shenzhen, Guangdong, China.
For and against
For
- Free plan includes 1,000 AI credits per month
- Supports multiple messaging and email channels
- Unlimited agents, channels, conversations, and messages
- Includes ticketing, routing automation, and a knowledge base
Against
- Web platform only
- Free plan limited to 1,000 AI credits monthly
- Pro costs $200 a month
The verdict
YundaDesk combines multichannel support workflows with a hybrid AI resolution model and a free tier. Compare the monthly AI credit allowances with your anticipated needs.
Who it suits
YundaDesk may suit support teams handling conversations across the listed messaging, email, website, and API channels. Its plans distinguish mainly by monthly AI credit allowance while listing the same unlimited agent, channel, conversation, and message limits.
Plans and prices
Free
Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages
Read 21 Oct 2026 · yundadesk.com
Starter
Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages
Read 21 Oct 2026 · yundadesk.com
Pro
Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages
Read 21 Oct 2026 · yundadesk.com
Enterprise
Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages
Read 21 Oct 2026 · yundadesk.com
On the record
- AI agent
- The AI agent answers routine order, shipping, return and sizing questions first, then hands uncertain or risky cases to people with context.yundadesk.com · read 21 Oct 2026
- AI governance
- Refunds, price changes and outbound messages require permission and confirmation or human approval, and AI learning changes require review before activation.yundadesk.com · read 21 Oct 2026
- Automation
- Routing, response-time limits, auto-replies and workflow rules automate repetitive support work.yundadesk.com · read 21 Oct 2026
- Company capital
- BOSS Zhipin lists registered capital of 3 million Chinese yuan.m.zhipin.com · read 21 Oct 2026
- Company financing
- BOSS Zhipin marks the company as not requiring financing.m.zhipin.com · read 21 Oct 2026
- Company founded
- BOSS Zhipin lists Shenzhen Zhi’an Technology Co., Ltd. as established on March 7, 2017.m.zhipin.com · read 21 Oct 2026
- Company size
- BOSS Zhipin categorizes the company as having 20–99 employees.m.zhipin.com · read 21 Oct 2026
- Customer profiles
- Unified customer profiles retain preferences, history, unresolved items and handoff context across channels.yundadesk.com · read 21 Oct 2026
- Documentation
- The public help center covers setup, channels, inbox operations, AI configuration, knowledge, learning, Yuna, outreach, billing and security troubleshooting.yundadesk.com · read 21 Oct 2026
- Google Play app
- The Android app lets existing users read and reply to conversations, transfer handoffs, view customer details and use Yuna to draft responses.play.google.com · read 21 Oct 2026
- Google Play update
- The Android listing reports an update dated October 4, 2026 with ten interface languages, cached conversations and improved translation and reply tools.play.google.com · read 21 Oct 2026
- Integrations
- Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets.yundadesk.com · read 21 Oct 2026
- Knowledge base
- Knowledge can be uploaded from documents, synchronized websites, connected document sources and team-maintained questions and answers.yundadesk.com · read 21 Oct 2026
- Limit: AI allowance
- When included AI credits run out, AI generation can pause while human support continues unless the customer tops up or upgrades.yundadesk.com · read 21 Oct 2026
- Limit: channel authorization
- Third-party channels require the relevant platform authorization and remain subject to that platform's rules and availability.yundadesk.com · read 21 Oct 2026
- Limit: site maturity
- ScamAdviser reports a young domain, hidden WHOIS ownership and low Tranco traffic ranking.scamadviser.com · read 21 Oct 2026
- Limit: WeChat rules
- WeChat Customer Service replies follow a 48-hour window and a maximum of five messages after the latest customer message.yundadesk.com · read 21 Oct 2026
- Limit: WhatsApp availability
- The help center states that, as of October 7, 2026, WhatsApp channel creation was in maintenance and unavailable in the demonstrated workspace.yundadesk.com · read 21 Oct 2026
