Oracle Service

Plans and prices

Every plan, in full

On the record

AI resolution

Resolution agents provide next-best actions, suggested responses, troubleshooting and guided workflows for service staff.oracle.com · read 21 Oct 2026

AI triage

Incoming issues can be classified, prioritized, routed and escalated automatically using issue type, severity and context.oracle.com · read 21 Oct 2026

Analytics

The product includes real-time dashboards, performance analytics, operational insights and customizable reporting.oracle.com · read 21 Oct 2026

API

Oracle publishes REST APIs for Fusion Sales and Service, including service-request resources and versioned endpoints.docs.oracle.com · read 21 Oct 2026

API documentation depth

Oracle documentation includes quick starts, use cases, endpoint references, OAuth, batching, metadata, CORS, custom objects and version guidance.docs.oracle.com · read 21 Oct 2026

API service requests

The REST API exposes a POST endpoint for creating service requests and supports JSON payloads, attachments, activities and account fields.docs.oracle.com · read 21 Oct 2026

Case management

The service workspace manages service requests, cases and cross-channel interactions for representatives and supervisors.oracle.com · read 21 Oct 2026

Company identity

Oracle's LinkedIn company page lists Oracle as a public IT services and consulting company founded in 1977, headquartered in Austin, Texas, with 10,001+ employees.linkedin.com · read 21 Oct 2026

Encryption

Oracle states that customer data is encrypted at rest and in transit, with inbound traffic protected by TLS or SFTP.docs.oracle.com · read 21 Oct 2026

Field service

Field capabilities include AI booking, scheduling, dispatch, routing, parts availability, technician collaboration and mobile execution.oracle.com · read 21 Oct 2026

Hosting model

Oracle presents Fusion Cloud Service as a managed SaaS offering; the public product pages do not describe customer self-hosting.oracle.com · read 21 Oct 2026

Integrations

Oracle positions Service as connected with sales, finance, supply chain, HR, ERP and asset-management context.oracle.com · read 21 Oct 2026

Knowledge management

Oracle provides knowledge authoring, search, guided knowledge, proactive answers, translation and generative article assistance.oracle.com · read 21 Oct 2026

Licence

The Cloud Service agreement grants a limited, nonexclusive, nontransferable internal-use licence and reserves ownership to Oracle or its licensors.oracle.com · read 21 Oct 2026

Limit: complexity

Independent reviews describe the platform as very complex, bureaucratic and difficult for less technical teams to use.helpdeskpicker.com · read 21 Oct 2026

Limit: mobile reliability

Google Play reviewers report slow navigation, repeated loading failures, broken controls, battery drain and unreliable assignment behavior in the Field Service app.play.google.com · read 21 Oct 2026

Limit: pricing

Independent reviewers characterize Oracle Service Cloud pricing and support as expensive and requiring a custom enterprise quote.helpdeskpicker.com · read 21 Oct 2026

Limit: rule configuration

A TrustRadius reviewer reports that creating rules is complex and that Active Directory integration was lacking.trustradius.com · read 21 Oct 2026

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