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Kapture CRM
Kapture CRM · Bengaluru, Karnataka, India · founded 2014
What it is
Kapture CRM is an AI-powered customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp, and other conversations into one place with a shared inbox, ticket automation, SLA management, and a help center. AI agents can draft replies, summarize context, surface knowledge, guide next steps, and execute multi-step processes. Tickets can be routed by intent, sentiment, priority, and agent skill. Kapture says it connects with more than 1,000 APIs, CRM, ERP, and communication tools, including Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP. Integration specialists can build custom connections. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP practices, and that customer data is not used to train or improve its AI models.
For and against
For
- Unifies voice, chat, email, and WhatsApp
- AI agents draft, summarize, and execute tasks
- Routing uses intent, sentiment, priority, and skill
- More than 1,000 integrations listed
- Dedicated success manager available 24/7
Against
- No free plan
- Pricing requires a tailored quote
- Refunds do not apply to downgrades or cancellations
- Enterprise focus may not suit small teams
The verdict
Kapture CRM combines multichannel support, AI assistance, routing, and extensive integrations for enterprise operations. Prospective customers must request pricing and should review its cancellation refund policy.
Who it suits
It is aimed at enterprise teams, including organizations in BFSI, retail, travel, digital businesses, and energy and utilities. Teams needing multichannel service, routing, integrations, and AI assistance may find it suitable.
Plans and prices
Custom
Pricing is tailored to products, users, interaction volumes, AI features, and ad · Annual and multi-year enterprise agreements are available.
Read 19 Sep 2026 · kapture.cx
Custom enterprise plan
Modular pricing · agent-based, interaction-based, or hybrid pricing · annual and multi-year agreements available
Read 12 Oct 2026 · kapture.cx
On the record
- AI assistance
- Its AI agents can draft replies, summarize context, surface knowledge, guide next steps, and execute multi-step processes.kapture.cx · read 12 Oct 2026
- AI data use
- Kapture states that customer data is never used to train or improve its AI models.kapture.cx · read 12 Oct 2026
- AI features
- Yeskapture.cx · read 19 Sep 2026
- Compliance alignment
- Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP secure coding practices.kapture.cx · read 12 Oct 2026
- Custom integrations
- Kapture says its integration specialists can build custom integrations for customers’ products, technology stacks, and other tools.kapture.cx · read 12 Oct 2026
- Integrations
- Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing.kapture.cx · read 12 Oct 2026
- Intended customers
- Kapture describes its customer experience platform as serving enterprise teams and lists use cases across BFSI, retail, travel, digital native businesses, and energy and utilities.kapture.cx · read 12 Oct 2026
- Named integrations
- The integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP among its integrations.kapture.cx · read 12 Oct 2026
- Pricing limits
- Kapture does not publish fixed plan prices on its pricing page; it asks prospective customers to request a tailored quote.kapture.cx · read 12 Oct 2026
- Product
- Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place.kapture.cx · read 12 Oct 2026
- Refunds
- The pricing FAQ says refunds are not applicable for downgrades or cancellations.kapture.cx · read 12 Oct 2026
- Security controls
- The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication.kapture.cx · read 12 Oct 2026
- Support
- The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7.kapture.cx · read 12 Oct 2026
- Ticket routing
- Tickets can be assigned based on intent, sentiment, priority, and agent skill.kapture.cx · read 12 Oct 2026
