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On the recordRead 21 Oct 202648 facts
Zendesk Guide
Zendesk Guide · San Francisco, California, United States · founded 2007
Plans and prices
Support Team
$19a month, billed yearly
email and ticketing · ticket routing · prebuilt analytics dashboards · automations and triggers
Read 21 Oct 2026 · zendesk.com
Copilot add-on
$50a month, billed yearly
AI assistance for the team
Read 21 Oct 2026 · zendesk.com
Workforce Engagement Bundle add-on
$50a month, billed yearly
customer-service quality and agent-performance optimization
Read 21 Oct 2026 · zendesk.com
Suite Team
$55a month, billed yearly
Support Team features · AI agents · knowledge base · action builder
Read 21 Oct 2026 · zendesk.com
Contact Center add-on
$83a month, billed yearly
contact-center capabilities
Read 21 Oct 2026 · zendesk.com
Suite Professional
$115a month, billed yearly
Suite Team features · Admin Copilot · App Builder · Writing Tools
Read 21 Oct 2026 · zendesk.com
Suite Enterprise + Copilot
Priced on request
advanced security and governance · Intelligent Triage · Auto Assist · Generative AI for Voice
Read 21 Oct 2026 · zendesk.com
On the record
- AI agents
- Suite plans include AI agents that can reason, take actions and support more than 80 languages, with usage measured by automated resolutions.zendesk.com · read 21 Oct 2026
- App extensibility
- Marketplace apps can use the Zendesk App Framework, while integration apps use REST APIs and OAuth; Guide themes are also publishable.developer.zendesk.com · read 21 Oct 2026
- Article limit
- 40000zendesk.com · read 20 Sep 2026
- Publishing audience
- bothzendesk.com · read 20 Sep 2026
- Community and portal
- The product family includes customer communities and a portal where customers can log in and manage support requests.zendesk.com · read 21 Oct 2026
- Company founded
- LinkedIn lists Zendesk as founded in 2007.linkedin.com · read 21 Oct 2026
- Company headquarters
- LinkedIn lists Zendesk headquarters in San Francisco, California.linkedin.com · read 21 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as Zendesk, Inc.play.google.com · read 21 Oct 2026
- Company ownership
- LinkedIn describes Zendesk as privately held.linkedin.com · read 21 Oct 2026
- Company size
- LinkedIn places Zendesk in the 5,001–10,000 employee size range.linkedin.com · read 21 Oct 2026
- Content analytics
- Yeszendesk.com · read 20 Sep 2026
- Content history
- Guide records content-change events so teams can track how knowledge-base material evolves.zendesk.com · read 21 Oct 2026
- Custom domain
- Yeszendesk.com · read 20 Sep 2026
- Documentation
- Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references.zendesk.com · read 21 Oct 2026
- Integrations
- Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners.zendesk.com · read 21 Oct 2026
- Knowledge analytics
- Built-in reports show what users search for and whether they find answers, exposing content gaps.zendesk.com · read 21 Oct 2026
- Knowledge-base authoring
- Guide saves drafts, supports rich article formatting and lets administrators restrict internal content to selected groups.zendesk.com · read 21 Oct 2026
- Languages
- Zendesk says Guide articles can be translated into more than 40 languages.zendesk.com · read 21 Oct 2026
