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Oracle Siebel CRM
What it is
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications for sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales functions include account, opportunity, and territory management, coaching, forecasting, orders, mobile selling, and partner relationships. Marketing covers campaigns, email, events, resources, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management handles quotes and orders and integrates with back-office ERP applications. Its Open UI provides responsive browser access, and integrations include RESTful APIs and Microsoft Exchange synchronization for contacts, calendars, and tasks. Siebel also supports Docker with Kubernetes and Oracle Autonomous Database. Security features include LDAP authentication, TLS communications encryption, AES data encryption, permissions, audit trails, and mobile-device security. Oracle says Premier Support for on-premises Continuous Innovation releases will continue through at least 2037. Licensing is paid: Siebel CRM Base is $3,750 per Application User once, and annual update license and support is $825 per Application User per year. Most modules require a CRM Base license.
For and against
For
- Offers 21 industry-specific applications
- Can run in customer data centers or cloud
- RESTful APIs support automated migration and deployment
- Includes audit trails and mobile-device security
Against
- Free plan is not available
- Most modules require a CRM Base license
- CRM Base costs $3,750 per Application User once
The verdict
Siebel CRM covers a broad set of enterprise sales, marketing, service, and order workflows, with on-premises and cloud deployment options. Its base-license requirement and per-user prices are key considerations.
Who it suits
Siebel CRM is intended for organizations across industries that need enterprise sales, marketing, service, or order-management applications and can accommodate its licensing structure.
Plans and prices
Siebel CRM Industry Base Option
Communications, Financial Services, Life Sciences, Manufacturing, Distribution, or Public Sector options
Read 1 Oct 2026 · oracle.com
Siebel Mobile
Employee application module
Read 1 Oct 2026 · oracle.com
Siebel CRM Base Software Update License & Support
Annual support fee; includes product upgrades and 24x7 technical support
Read 1 Oct 2026 · oracle.com
Siebel CRM Base
Every Siebel customer must license at least one base application
Read 1 Oct 2026 · oracle.com
Siebel CRM
Custom quote · no public plan details
Read 14 Oct 2026 · softwareadvice.com
On the record
- API
- Siebel exposes REST APIs for application integration and automated CI/CD migration and deployment.oracle.com · read 14 Oct 2026
- API documentation
- Oracle publishes a REST API Guide and OpenAPI specification material, including outbound REST service configuration through Web Tools.docs.oracle.com · read 14 Oct 2026
- APIs and automation
- RESTful APIs support automated CI/CD pipelines for application migration and deployment.oracle.com · read 1 Oct 2026
- Apple app availability
- The Siebel app is listed as free, developed by Oracle America, Inc., for iPhone and iPad, with offline caching and synchronization.apps.apple.com · read 14 Oct 2026
- Audience and industries
- Oracle positions Siebel for organizations across industries, with specialized solutions including financial services, communications, consumer goods, hospitality, transportation, and public sector.oracle.com · read 1 Oct 2026
- Commerce
- Commerce functions include customer portals, catalogs, carts, dynamic pricing, product bundles, pricing analytics and quote-to-order lifecycle management.oracle.com · read 14 Oct 2026
- Commerce capabilities
- Siebel Order Management captures quotes and orders and integrates with back-office ERP applications across the end-to-end sales process.oracle.com · read 1 Oct 2026
- Company founded
- Oracle's LinkedIn company page lists 1977 as its founding year.linkedin.com · read 14 Oct 2026
- Company headquarters
- Oracle's LinkedIn company page lists Austin, Texas as headquarters.linkedin.com · read 14 Oct 2026
- Company legal name
- Oracle Corporation is the legal registrant name shown in Oracle's SEC filing.sec.gov · read 14 Oct 2026
- Company size
- LinkedIn classifies Oracle as having 10,001+ employees.linkedin.com · read 14 Oct 2026
- Containers and database
- Siebel can be deployed as Docker containers with Kubernetes and is certified to run with Oracle Autonomous Database.oracle.com · read 1 Oct 2026
- Customer service
- Service modules include multichannel service, knowledge, contextual search, dispatch, mobile access, parts logistics, inventory, depot repair, invoicing and analytics.oracle.com · read 14 Oct 2026
- Customization
- Open UI, browser-based Web Tools, Workspaces, scripting, workflows and business services allow extensive application and process customization.oracle.com · read 14 Oct 2026
- Deployment
- Siebel CRM can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure.oracle.com · read 1 Oct 2026
- Deployment choices
- Siebel can run in a customer data center, Oracle Cloud Infrastructure, or as Docker containers orchestrated by Kubernetes.oracle.com · read 14 Oct 2026
- Developer workflow
- Workspaces provide versioning, governance and parallel development so multiple developers can configure and test concurrently.oracle.com · read 14 Oct 2026
- Documentation depth
- Oracle provides Bookshelf guides for administration, installation, database upgrades, Kubernetes deployment, Open UI configuration, search and REST APIs, plus large HTML and PDF release libraries.docs.oracle.com · read 14 Oct 2026
