1CRM

1CRM is customer relationship management software with a visual sales pipeline, marketing automation, and a mobile app. It runs on the web, Windows, macOS, Linux, iOS, and Android. The freemium offering includes a free on-premise Startup plan and a 30-day trial. That free plan is limited to three users, 300 accounts, 750 targets, leads, or contacts, and 1 GB of storage per user. Cloud Startup costs $13/user/mo billed annually or $15/user/mo month-to-month. Startup+ supports up to 10 users and costs $20/user/mo billed annually or $23/user/mo month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts, and targets, leads, or contacts; annual rates are $29/user/mo and $34/user/mo, respectively. Professional and Enterprise on-premise perpetual licenses are also listed at $405 and $585 per user. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.

1CRM offers pipeline and marketing automation features across a broad range of platforms, with cloud and on-premise options. Its free tier is limited, while higher cloud plans remove listed user, account, and contact caps.

It suits sales and marketing teams looking for a CRM with pipeline and automation tools across desktop and mobile platforms. The free on-premise Startup plan is limited to three users and has defined account and contact caps.

1CRM is customer relationship management software for teams that want sales pipeline and marketing automation tools with a choice of cloud or on-premise deployment. It suits small teams that can work within its Startup caps, as well as larger teams that need uncapped cloud accounts and contacts. Its clearest advantage is that deployment and plan limits scale across several options; the tradeoff is that the free on-premise tier is tightly capped.

Overview

Founded in 2005 and headquartered in Victoria, British Columbia, Canada, 1CRM pairs a visual sales pipeline with marketing automation and mobile apps. Its platform range spans web, Windows, macOS, Linux, iOS, and Android. That breadth, alongside cloud subscriptions and on-premise plans, gives teams more deployment choice than a cloud-only setup.

For teams comparing the broader CRM Software category, the key question is how quickly user, account, and contact caps become restrictive. Startup plans cap all three; Professional and Enterprise cloud subscriptions remove those caps.

Key features

• Visual sales pipeline: A visual view of sales opportunities can help teams follow pipeline activity rather than rely on an unstructured contact list.
• Marketing automation: Automation alongside CRM gives teams both sales and marketing capabilities in one product, though the specific automation tools are not detailed here.
• Mobile app and broad platform support: Mobile apps are listed, with support across iOS and Android in addition to desktop operating systems and web. That makes 1CRM a candidate for teams that need access across different device types.
• Deployment choice: Cloud subscriptions and on-premise options let buyers choose between hosted plans and a self-managed installation.

Pricing

1CRM has a free plan, a 30-day trial, and paid cloud subscriptions starting at $13/user/mo billed annually. The annual plan amounts below are stated per user/month billed annually; month-to-month prices are monthly. The free on-premise option is free forever.

Startup is the budget-conscious choice for a team of up to three users that can stay within 300 accounts and 750 targets, leads, or contacts. Startup+ doubles those caps and allows up to 10 users, but still limits growth. Professional is the more practical cloud tier for teams that need uncapped users and records; Enterprise raises per-user storage from 2 GB to 2.5 GB. Month-to-month costs more than the corresponding annual subscription, while the free on-premise plan has the same narrow caps as Startup.

The on-premise Professional and Enterprise options are labeled perpetual licenses with one-time payment per user, despite the listed prices being expressed per month. Buyers should weigh those terms carefully against the cloud subscriptions.

Platforms

1CRM supports web, Windows, macOS, Linux, iOS, and Android. That coverage suits organizations with a mix of desktop and mobile systems, rather than teams standardized on a single operating environment.

Who it's for

1CRM is a fit for teams seeking both sales pipeline and marketing automation features, especially those that value a choice between cloud and on-premise deployment. Small teams can start with Startup, but organizations expecting more than three users or the listed record caps should look to Startup+ or Professional. Teams needing unlimited users, accounts, and contacts will need Professional or Enterprise cloud; Enterprise is most relevant when the additional 0.5 GB of storage per user matters.

It is less suitable for a small team that expects rapid growth but wants to remain on a free plan: the free on-premise tier caps users, accounts, and contacts at the same levels as Startup.

Pros and cons

• Pro: Cloud and on-premise choices accommodate different deployment preferences.
• Pro: Professional and Enterprise cloud plans remove user, account, and contact caps, giving growing teams a clear step up from Startup limits.
• Pro: Web, desktop, and mobile platform support can serve teams using varied devices.
• Con: Startup and the free on-premise plan both cap usage at three users, 300 accounts, and 750 targets/leads/contacts, which can constrain even a growing small team.
• Con: Month-to-month cloud subscriptions cost more than annual billing at each matching tier.
• Con: On-premise perpetual licenses have prices presented per month despite being described as one-time per-user payments, which makes their cost basis less straightforward.

Alternatives

For a free CRM with a higher stated user and record ceiling, Vtiger CRM offers a free plan for up to 10 users and 3,000 records, plus 1,000 emails per month and 3 GB storage; its listed platforms are iOS and Android. Choose it over 1CRM if those caps and mobile platforms are the priority.

eGain Customer Engagement Hub is a paid alternative with Android, iOS, API, and web platforms. Kustomer is another paid option, with an Ultimate plan described as Talk to Sales and listed with 100M custom objects and tasks, API rate and webhook limits, and 300 brands.

Intercom may suit buyers seeking a paid tool with a free trial and an Essential plan at $19 a month, billed annually per seat, which includes Fin AI Agent, Messenger, shared inbox and ticketing, and pre-built reports. Agentforce Contact Center is a paid alternative with native voice, digital channels, and AI enhancements in its $125 a month plan.

Oracle Siebel CRM is a paid alternative spanning web, self-hosted, mobile, and Windows platforms. Freshdesk offers a free program for 1–2 agents for six months and a free trial; it is worth considering for buyers comparing a time-limited free option. YundaDesk has a free web plan with unlimited agents, channels, conversations, and messages, plus 1,000 AI credits per month.

Verdict

Choose 1CRM if you want pipeline and marketing automation features, broad platform support, and a genuine choice between cloud and on-premise deployment. Professional is the strongest fit for teams that need uncapped users and records, while the free on-premise Startup plan works only for very small teams within its strict caps. Look elsewhere if those limits are too tight or if you need a free option with a larger stated user and record allowance.