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Gladly
Gladly · Millbrae, California, United States · founded 2014
What it is
Gladly provides customer experience and commerce AI for brands that want selling, service, and support handled in one conversation. Shopping AI uses customer history and personalized product recommendations to help shoppers discover and buy products. Voice AI handles calls with natural conversations, answers, and actions from start to finish. Customer profiles combine past conversations with live journey context, including browsing and cart activity. The platform lists a shared inbox, service-level agreement management, help center, ticket automation, and API access, and is offered through web and API platforms. Business users can train it with Guides, while CX teams can manage the platform after setup. Integrations include Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and custom connections through its App Platform. Gladly states compliance with SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA, plus encryption in transit and at rest. It states 99.9% uptime, redundant architecture, and automatic failover. Pricing is available on request.
For and against
For
- Shopping recommendations use customer history
- Voice AI handles calls and actions
- Profiles include browsing and cart activity
- Integrates with Shopify, Salesforce, Slack, and others
- States 99.9% uptime
Against
- Pricing is available only on request
- Platform management follows initial setup
- Interactive demo requires a desktop browser
The verdict
Gladly combines commerce, support, customer context, automation, and integrations in web and API offerings. It is most relevant to brands prepared to request pricing and configure an enterprise customer-experience platform.
Who it suits
Gladly is aimed at brands and retail-oriented customer-experience teams handling sales, service, and support. It suits organizations needing conversational shopping, voice support, customer context, and integrations.
Plans and prices
Gladly AI platform
Contact Gladly for a demo; no public plan price stated
Read 5 Oct 2026 · gladly.ai
On the record
- API access
- Yesgladly.ai · read 20 Sep 2026
- Availability
- Gladly states it provides 99.9% uptime with redundant architecture and auto-failover.gladly.ai · read 5 Oct 2026
- Customer context
- Gladly presents customer profiles, past conversations, and live journey context such as browsing and cart activity.gladly.ai · read 5 Oct 2026
- Customization
- Business users can train Gladly with Guides, and CX teams can manage the platform after initial setup.gladly.ai · read 5 Oct 2026
- Data handling
- The security page says Gladly does not share data across tenants or train models on customer data.gladly.ai · read 5 Oct 2026
- Help center
- Yesgladly.ai · read 20 Sep 2026
- Integrations
- The integrations directory lists Shopify, BigCommerce, Loop, Recharge, Salesforce, Slack, and other apps, and offers an App Platform for custom integrations.gladly.ai · read 5 Oct 2026
- Payment features
- Gladly Payments supports secure payment collection in chat and is described as PCI DSS Level 2 Certified.gladly.ai · read 5 Oct 2026
- Sales access
- Gladly offers a personalized 30-minute demo through its request form.gladly.ai · read 5 Oct 2026
- Security
- Gladly states it meets SOC 2 Type II, PCI DSS, HIPAA, GDPR, and CCPA requirements and encrypts data at rest and in transit.gladly.ai · read 5 Oct 2026
- Shared inbox
- Yesgladly.ai · read 20 Sep 2026
- Shopping assistant
- Its shopping AI uses customer history and personalized product recommendations to help shoppers discover products and buy.gladly.ai · read 5 Oct 2026
- SLA management
- Yesgladly.ai · read 20 Sep 2026
- Ticket automation
- Yesgladly.ai · read 20 Sep 2026
- Try before buying
- Gladly offers an interactive demo that runs in a desktop browser with no download or installation required.gladly.ai · read 5 Oct 2026
- Voice AI
- Gladly Voice AI handles customer calls with natural conversations, fast answers, and actions from start to finish.gladly.ai · read 5 Oct 2026
- What it does
- Gladly provides customer experience and commerce AI for brands to sell, serve, and support customers in a single conversation.gladly.ai · read 5 Oct 2026
- Who it serves
- Gladly describes its platform as built for brands and highlights retail-trained AI for the modern customer journey.gladly.ai · read 5 Oct 2026
