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Jio CRM

No phone app

5.7No. 16 of 21
in Customer Service CRM Software
  • Recognised40% of the score29
  • Phone app26% of the score0
  • Documented20% of the score65
  • Free plan14% of the score30
Free plan
No
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Summary

Jio CRM is ranked #16 of 21 in customer service CRM software on Samsung Mobile US Press.

Compared on customer service CRM software

Case management
Yesjio.com

Facts

Purpose
Jio CRM is described as a customer-first platform for streamlining marketing, sales, support, and other lines of business.jio.com · 4 Oct 2026
Processes
The platform supports lead generation, customer support, order management, and document verification.jio.com · 4 Oct 2026
Order lifecycle
It supports customised order bundles for new channels and IP-based services, automated order tracking across systems, and a 360-degree view across the order lifecycle.jio.com · 4 Oct 2026
Lead management
It stores customer and prospect contact details, sales opportunities, service issues, and orders in one place, with interaction visibility for authorised users.jio.com · 4 Oct 2026
Onboarding and tickets
It supports lead management, order capture and fulfilment, trouble-ticketing, issue resolution, customer onboarding using DKYC, and document management for regulatory purposes.jio.com · 4 Oct 2026
Processes implemented
The page says the platform implements L2O, O2A, T2R, and DKYC processes.jio.com · 4 Oct 2026
Integrations
Jio CRM uses open APIs to integrate with Jio Marketplace, Product Catalogue, and customer support channels.jio.com · 4 Oct 2026
Service benefits
The page says its guided complaint solution provides a customer-centric view with relevant information to improve customer service.jio.com · 4 Oct 2026
Operations
The page says CRM can simplify marketing and sales processes, make call centres more efficient, and provide order history and sales statistics.jio.com · 4 Oct 2026
Intended users
Jio describes its cloud-native BSS suite as supporting service providers and helping operators deliver and manage advanced communications services.jio.com · 4 Oct 2026
Support contact
The CRM page invites visitors to talk to Jio experts and provides an email contact option.jio.com · 4 Oct 2026

Company

Founded
2016jio.com · 28 Sept 2026
Headquarters
Ahmedabad, Gujarat, India (registered office); Navi Mumbai, Maharashtra, India (corporate office)jio.com · 28 Sept 2026

Best Jio CRM alternatives

See all 12
Intercom No. 1 8.8 iPhone + Android$19/moKustomer No. 2 8.7 iPhone + AndroideGain Customer Engagement Hub No. 3 8.3 iPhone + Android1CRM No. 4 8.2 iPhone + Android$1.08/moVtiger CRM No. 5 8.1 iPhone + Android$12/moSalesforce Service Cloud No. 6 7.2 No phone app$25/mo

Where it ranks on Samsung Mobile US Press

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Sources