It suits organizations managing customer support or IT service operations.
Free plan Free trial AndroidiPhone & iPadWebWindowsLinuxAPI+1
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Best Customer Service - Midmarket Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Jitbit Helpdesk
It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
AndroidiPhone & iPadWeb+4 Record5.8 Visit
03
Front
AndroidiPhone & iPadWeb+3 Record5.6 Visit
04
Intercom
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
AndroidiPhone & iPadWeb Record5.5 Visit
05
osTicket
WebAPISelf-hosted Record5.5 Visit
6
Re:amaze
AndroidiPhone & iPadWeb+1 $29 a month, billed yearly Record5.5 Visit Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk.
9
Help Scout
API $25 a month Record5.3 Visit It suits teams handling customer conversations across the listed channels and creating searchable help-center content.
10
Deskpro
AndroidiPhone & iPadWeb+2 $39 a month Record5.2 Visit Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels.
11
Gorgias
AndroidiPhone & iPadWeb+2 Free plan Record5.1 Visit Gorgias is designed for ecommerce customer experience teams handling customer conversations across several channels.
12
FreeScout
AndroidiPhone & iPadWeb+2 Free plan Record5.0 Visit FreeScout suits organizations looking for a self-hosted support inbox with no listed caps on agents, tickets, or mailboxes.
13
Freshdesk
API $19 a month, billed yearly Record5.0 Visit Freshdesk suits service teams managing customer requests across multiple channels.
14
LiveAgent
API $15 a month, billed yearly Record4.8 Visit LiveAgent suits support teams that handle several communication channels and want them in a shared inbox.
15
Pega Customer Service
AndroidiPhone & iPadWeb+2 — Record4.5 Visit It is designed for enterprises seeking agent productivity, automated service, self-service, and omnichannel support.
18
Zoho Desk
API ₹420 a month, billed yearly Record4.4 Visit Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.
21
Kustomer
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.
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