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Jitbit Helpdesk
What it is
Jitbit Helpdesk turns support requests from email, web portals, live chat, and APIs into trackable tickets for internal IT and customer service. It can monitor support mailboxes and organize tickets with categories, tags, merging, schedules, and multi-agent assignments. Other channels include a customer portal, a website chat widget, and integrations such as WhatsApp. Automation rules can route tickets or send alerts; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search websites or knowledge bases. The product is offered as cloud-hosted SaaS or self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS starts at $24/mo and has a 21-day trial with no credit card required. The self-hosted trial has no time limit, though some features are disabled. Jitbit lists integrations including Jira, Slack, GitHub, Microsoft Teams, Google Drive, and others. Its stated security features include SSO/SAML, role-based permissions, and audit logs.
For and against
For
- Supports email, portal, live chat, and API requests.
- Tickets can be assigned to multiple agents.
- AI can draft replies and summarize tickets.
- Offers both SaaS and self-hosted deployment.
Against
- No free plan is listed.
- SaaS starts at $24/mo.
- Some self-hosted trial features are disabled.
The verdict
Jitbit Helpdesk offers ticket management across several support channels, with automation and AI tools. Deployment choice and the limitations of the self-hosted trial are worth considering when selecting a plan.
Who it suits
It suits IT support and customer service teams that need to convert requests across channels into assigned tickets. Organizations can choose cloud hosting or self-hosted installation, including an option to keep data on their own database servers.
Plans and prices
SaaS
Cloud-hosted monthly subscription · AI features included · SAML/SSO
Read 23 Sep 2026 · jitbit.com
Freelancer
1 agent · unlimited storage · core features · iOS/Android apps
Read 15 Oct 2026 · jitbit.com
Startup
4 agents · unlimited storage · core features · iOS/Android apps
Read 15 Oct 2026 · jitbit.com
Company
7 agents · unlimited storage · core features · iOS/Android apps
Read 15 Oct 2026 · jitbit.com
Enterprise
9 agents, $29 extra · unlimited storage · core features · iOS/Android apps
Read 15 Oct 2026 · jitbit.com
Self-hosted AI add-on
Semantic knowledge-base search · AI replies · similar-article suggestions · external documentation indexing
Read 15 Oct 2026 · jitbit.com
Self-hosted perpetual (10 agents)
10 agents · unlimited end users and tickets · 12 months updates and support · perpetual use
Read 15 Oct 2026 · jitbit.com
Self-hosted AI features add-on
Optional add-on · requires Jitbit Helpdesk v11.22 or newer · runs as Docker Compose stack · works with OpenAI, Azure, Bedrock
Read 3 Oct 2026 · jitbit.com
Small
10 agents · perpetual license · free upgrades for 1 year
Read 3 Oct 2026 · jitbit.com
On the record
- AI features
- AI can suggest knowledge-base content, summarize tickets, draft replies, categorize and route tickets, answer chats and search external or internal content.jitbit.com · read 15 Oct 2026
- API
- A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api.jitbit.com · read 15 Oct 2026
- API authentication
- API calls use HTTP Basic authentication and each action checks the permissions of the helpdesk user making the request.jitbit.com · read 15 Oct 2026
- Automation
- Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met.jitbit.com · read 15 Oct 2026
- Automation and AI
- Automation rules can route or alert on tickets, and AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base.jitbit.com · read 3 Oct 2026
- Changelog news
- On October 15, 2026, the SaaS changelog listed a new option to prepend text to AI replies generated by automation rules.jitbit.com · read 15 Oct 2026
- Channels
- Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp.jitbit.com · read 3 Oct 2026
- Company history and location
- Jitbit says it was founded in 2005 and lists a Poole, Dorset, United Kingdom address; it describes the company as 100% remote.jitbit.com · read 3 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders.crunchbase.com · read 15 Oct 2026
- Company profile
- LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people.uk.linkedin.com · read 15 Oct 2026
- Compliance
- The company states that its hosted service is GDPR compliant and HIPAA compliant, with a data-processing agreement available.jitbit.com · read 15 Oct 2026
- Data and AI privacy
- Jitbit says it does not use customer data to train AI models, and its support team accesses customer data only with permission.jitbit.com · read 3 Oct 2026
- Deployment
- The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation.jitbit.com · read 3 Oct 2026
- Documentation and support
- The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference.jitbit.com · read 15 Oct 2026
- Email ticketing
- Incoming IMAP, Exchange, SMTP and Microsoft 365 messages are parsed into tickets, with replies and notifications synchronized by email.jitbit.com · read 15 Oct 2026
- Hardware requirements
- The published minimums are 2 CPU cores, 3 GB RAM and 10 GB free disk; the recommendation for 100-plus agents is 4-plus cores, 8-plus GB RAM and 50-plus GB SSD space.jitbit.com · read 15 Oct 2026
- Integrations
- Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp.jitbit.com · read 15 Oct 2026
- Knowledge base
- The product includes a searchable knowledge base and self-service portal where users can track their tickets.jitbit.com · read 15 Oct 2026
