- Home
- Customer Service - Midmarket Software
- SupportBee
On the recordRead 7 Oct 202619 facts
SupportBee
Plans and prices
Startup
$20a month
1 Knowledge Base & 1 Team · Unlimited Email Inboxes/Tickets
Read 7 Oct 2026 · supportbee.com
Enterprise
$25a month
Unlimited Email Inboxes/Tickets
Read 7 Oct 2026 · supportbee.com
On the record
- API
- The API can create and manage tickets, add replies and comments, manage customers and agents, access reports and analytics, and automate workflows.supportbee.com · read 7 Oct 2026
- API access
- Yessupportbee.com · read 20 Sep 2026
- Availability
- The site states a 99.9% uptime figure monitored by independent providers and offers a 14-day free trial with no credit card required.supportbee.com · read 7 Oct 2026
- Company
- SupportBee says it was founded in 2011, is bootstrapped, and is led by founder and CEO Hana Mohan.supportbee.com · read 7 Oct 2026
- Compliance and infrastructure
- SupportBee states that it is GDPR-compliant, runs on AWS across multiple availability zones, and tests its disaster recovery plan yearly.supportbee.com · read 7 Oct 2026
- Customer portal
- Customers can send, track, and manage support tickets through a web interface, with customer groups enabling organization-wide ticket visibility.supportbee.com · read 7 Oct 2026
- Email providers
- Native OAuth integrations are available for Gmail, Google Workspace, Microsoft Outlook, and Microsoft Office 365.supportbee.com · read 7 Oct 2026
- Help center
- Yessupportbee.com · read 20 Sep 2026
- Integrations
- Listed integrations include Asana, Basecamp, ClickUp, GitHub Issues, Linear, Notion, Trello, Slack, and Pipedrive.supportbee.com · read 7 Oct 2026
- Knowledge base
- The knowledge base can publish answers for customer self-service or provide a private knowledge base for the team.supportbee.com · read 7 Oct 2026
- Plan limits
- The Startup plan includes one knowledge base and one team, while the pricing page lists unlimited email inboxes and tickets.supportbee.com · read 7 Oct 2026
- Product
- SupportBee turns customer emails into organized tickets that teams can assign, discuss, and resolve together.supportbee.com · read 7 Oct 2026
- Reporting
- SupportBee offers performance reports for agents, teams, and labels, along with customer satisfaction ratings and ticket audit trails.supportbee.com · read 7 Oct 2026
- Security
- SupportBee says every page is served over HTTPS and offers two-factor authentication using codes from the Google Authenticator app.supportbee.com · read 7 Oct 2026
- Shared inbox
- Team members can view assigned tickets, add private comments, share draft replies for review, and label tickets.supportbee.com · read 7 Oct 2026
- Paid from
- 17supportbee.com · read 20 Sep 2026
- Ticket automation
- Yessupportbee.com · read 20 Sep 2026
- Workflow
- The product includes Gmail-compatible keyboard shortcuts and real-time updates.supportbee.com · read 7 Oct 2026
