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On the recordRead 15 Oct 202649 facts
Front
Front · San Francisco, California · founded 2013
Plans and prices
Starter
$25a month, billed yearly
up to 10 seats · shared inbox and ticketing · AI Topics · up to 10 automation rules
Read 15 Oct 2026 · front.com
Professional
$65a month, billed yearly
up to 50 seats · omnichannel channels · macros · up to 20 automation rules
Read 15 Oct 2026 · front.com
Enterprise
$105a month, billed yearly
unlimited workspaces · unlimited rules and macros · multilingual knowledge base · custom roles and permissions
Read 15 Oct 2026 · front.com
On the record
- Included agent seats
- 10front.com · read 20 Sep 2026
- Analytics
- Front reports on response time, resolution speed, workload, CSAT and team performance.front.com · read 15 Oct 2026
- API access
- Yesfront.com · read 20 Sep 2026
- API details
- The API uses JSON, supports multipart file uploads, query search parameters, documented rate limits and a deprecation policy.dev.frontapp.com · read 15 Oct 2026
- Autopilot
- Autopilot is Front's omnichannel AI agent for automating complex customer work.front.com · read 15 Oct 2026
- Certifications
- Front states that it is SOC 2 Type II and ISO 27001 certified.front.com · read 15 Oct 2026
- Cloud hosting
- Front states that its service is hosted on Amazon Web Services cloud infrastructure.front.com · read 15 Oct 2026
- Company founding
- Mathilde Collin founded Front in 2013 and later became executive chair.front.com · read 15 Oct 2026
- Company scale
- Front says it has more than 9,300 businesses, over 300 employees across five offices, and surpassed $100 million in ARR in 2025.front.com · read 15 Oct 2026
- Copilot
- Copilot provides account context, next-step suggestions and drafted replies for agents.front.com · read 15 Oct 2026
- Customer portal
- Yesfront.com · read 20 Sep 2026
- Desktop and mobile apps
- Official downloads are provided for Windows, macOS, iOS and Android, alongside the web application.front.com · read 15 Oct 2026
- Documentation
- The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes.help.front.com · read 15 Oct 2026
- Encryption
- Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption.front.com · read 15 Oct 2026
- Funding
- Front says it has raised $204 million in venture funding from investors including Sequoia, Salesforce Ventures and Battery.front.com · read 15 Oct 2026
- Headquarters and size
- LinkedIn lists Front as privately held, headquartered in San Francisco, with 501–1,000 employees.linkedin.com · read 15 Oct 2026
- Help center
- Yesfront.com · read 20 Sep 2026
- Integrations
- Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections.help.front.com · read 15 Oct 2026
