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On the recordRead 15 Oct 202646 facts
HelpCrunch
HelpCrunch · Wilmington, Delaware, USA · founded 2016
Plans and prices
Basic
$15a month, billed yearly
AI Agents unavailable · team size selected · email volume selected separately
Read 15 Oct 2026 · docs.helpcrunch.com
Pro
$25a month, billed yearly
AI Agents included · team size selected · email volume selected separately
Read 15 Oct 2026 · docs.helpcrunch.com
Unlimited
$620a month, billed yearly
Unlimited team members · 50,000 emails included · AI limits extendable
Read 15 Oct 2026 · docs.helpcrunch.com
On the record
- AI agents
- AI Agents are available on Pro and Unlimited plans and use included conversation and data-source allowances that can be extended.docs.helpcrunch.com · read 15 Oct 2026
- Chatbot
- Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber.en-gb.wordpress.org · read 15 Oct 2026
- Chat channels
- omnichannelhelpcrunch.com · read 20 Sep 2026
- Company founding
- HelpCrunch says the company launched on September 3, 2016.helpcrunch.com · read 15 Oct 2026
- Company headquarters
- HelpCrunch lists headquarters at 1811 Silverside Road, Wilmington, Delaware 19810, USA.helpcrunch.com · read 15 Oct 2026
- Company legal name
- The service is operated by HelpCrunch Corporation.helpcrunch.com · read 15 Oct 2026
- Company size
- LinkedIn lists HelpCrunch as privately held with 11–50 employees.linkedin.com · read 15 Oct 2026
- Documentation
- The help center has dedicated sections for getting started, channels, AI, shared inbox, knowledge base, chatbot, messages, popups, reports, integrations, JavaScript API, REST API, webhooks and mobile SDKs.docs.helpcrunch.com · read 15 Oct 2026
- Email marketing
- HelpCrunch supports targeted email campaigns and automated email messages.helpcrunch.com · read 15 Oct 2026
- Installation
- The widget can be installed directly on websites, single-page apps, WordPress, Shopify, PrestaShop, OpenCart, Squarespace and through Google Tag Manager.docs.helpcrunch.com · read 15 Oct 2026
- Integrations
- Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others.helpcrunch.com · read 15 Oct 2026
- JavaScript API
- The JavaScript API supports user authentication, custom data, widget control, localization, custom events and callbacks.docs.helpcrunch.com · read 15 Oct 2026
- Knowledge base
- HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget.helpcrunch.com · read 15 Oct 2026
- Licence
- The WordPress integration plugin is identified as open-source software, while HelpCrunch itself is delivered as a hosted SaaS service.en-gb.wordpress.org · read 15 Oct 2026
- Limit: missing capabilities
- G2 reviewers mention limited advanced features, inadequate analytics, lack of ticketing and fewer integrations than desired.g2.com · read 15 Oct 2026
- Limit: mobile app
- Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps.play.google.com · read 15 Oct 2026
- Limit: outage complaint
- A Trustpilot reviewer reported that chat stopped sending and receiving messages for four days and alleged slow support during the incident.trustpilot.com · read 15 Oct 2026
- Limit: performance
- G2 reviewers report slow chat loading, especially with high volumes or in some locations.g2.com · read 15 Oct 2026
