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Deskpro
What it is
Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as a cloud service or through private deployment. It brings email, chat, voice, social, and internal conversations into a unified inbox. Workflows can automate routine tasks, route and assign requests, and trigger escalations. A customizable multilingual knowledge base serves customers and agents. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention, while agents decide what to send. Dashboards and custom reports cover team performance and SLA tracking. Integrations include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, with API access also available. Agent apps for iOS and Android support ticket management and replies. Team costs $39 a month per agent and has a five-agent minimum; Professional is $59 a month per agent with a 10-agent minimum; Enterprise is $99 a month per agent with a 25-agent minimum. A 14-day trial is available, but there is no free plan.
For and against
For
- Unified inbox covers email, chat, voice, social, and internal channels
- Automates routing, assignment, and escalations
- Includes a multilingual knowledge base
- Agent apps support iOS and Android
- Cloud and private deployment options are available
Against
- No free plan is available
- Team requires at least five agents
- Professional and Enterprise have higher seat minimums
The verdict
Deskpro combines multichannel request handling, automation, reporting, and self-service tools. Account for the per-agent pricing and minimum team sizes when considering a plan.
Who it suits
Deskpro is aimed at customer support, IT, HR, and operations teams that handle requests across multiple channels. Private deployment options may suit teams seeking on-premise, VPC, regional cloud, or sovereign cloud hosting.
Plans and prices
Team
5-agent minimum · Standard Support · unified inbox · Help Center
Read 9 Oct 2026 · deskpro.com
Professional
10-agent minimum · Deskpro AI · AI-powered chatbot · multiple brand support
Read 9 Oct 2026 · deskpro.com
Enterprise
25-agent minimum · global data center option · security reviews · sandbox
Read 9 Oct 2026 · deskpro.com
On the record
- Included agent seats
- 5deskpro.com · read 20 Sep 2026
- AI
- Deskpro AI can draft replies, summarize ticket threads, and flag items needing attention, while agents decide what gets sent.deskpro.com · read 9 Oct 2026
- API access
- Yesdeskpro.com · read 20 Sep 2026
- Automation
- Workflows can automate routine tasks, route and assign requests, and trigger escalations.deskpro.com · read 9 Oct 2026
- Channels
- It brings conversations from email, chat, voice, social, and internal channels into a unified inbox.deskpro.com · read 9 Oct 2026
- Cloud availability
- Deskpro states its cloud platform has over 99.9% availability, backed by redundant infrastructure and continuous monitoring.deskpro.com · read 9 Oct 2026
- Data protection
- Deskpro says customer data stored on AWS servers is encrypted at rest with AES-256 and data in transit is protected with TLS 1.2 or 1.3.deskpro.com · read 9 Oct 2026
- Help center
- Yesdeskpro.com · read 20 Sep 2026
- Integrations
- Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access.deskpro.com · read 9 Oct 2026
- Mobile apps
- Deskpro provides agent apps for iOS and Android that support ticket management and replies.deskpro.com · read 9 Oct 2026
- Private deployment
- Deskpro Private supports on-premise, VPC, regional cloud, or sovereign cloud deployment, with an option to use a self-hosted or custom AI model.deskpro.com · read 9 Oct 2026
- Product
- Deskpro is a help desk platform for customer support, IT, HR, and operations teams, offered as cloud or self-hosted/private deployment.deskpro.com · read 9 Oct 2026
- Reporting
- Deskpro offers real-time dashboards and custom reports for team performance and SLA tracking.deskpro.com · read 9 Oct 2026
- Security
- The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations.deskpro.com · read 9 Oct 2026
- Self-service
- The product includes a customizable multilingual knowledge base for customers and agents.deskpro.com · read 9 Oct 2026
- Shared inbox
- Yesdeskpro.com · read 20 Sep 2026
- SLA management
- Yesdeskpro.com · read 20 Sep 2026
- Support
- The cloud pricing page lists Standard Support for Team, Professional Support for Professional, and Enterprise Support for Enterprise.deskpro.com · read 9 Oct 2026
